• Supporting Recruitment and Training by preparing and sending out employment contracts and conducting induction packs• Monitoring and control of absence, sickness, grievances etc. • Responding to enquiries from staff and management• Provide advice and support to managers and employees on HR matters• Maintain and update the HR Oracle System• Process all HR paperwork including variations, terminations, probationary reviews, sickness, holidays, maternity and references• File HR paperwork appropriately• Provide reminders for managers including probationary review, maternity return to work dates etc. • Process and monitor sickness absence and ensure the long-term sickness report is updated regularly. To assist in the rehabilitation of employees and the request for medical information• Process Company benefits schemes, including BUPA, BHSF, Pensions and Life Assurance• Produce HR reports as required directly and via 3rd party provider• Liaise with internal departments including payroll, fleet, IT etc.• Attend and provide minutes of formal HR meetings including disciplinary and grievance hearings• Support team members with any other admin tasks required including recruitment, training and group support services administration• Support the HR Director and team with any general administrative duties• Any ad hoc projects as required by the management team• Ensure information security responsibilities and accountabilities are adhered to

• Collection and delivery bookings (UK and International)• Provide customers with help and support on products and services• Complete 400 calls a week.• Answer customer complaints and queries.• Monitor calls • Managing all the imported packages on weekly basis.• Support the operations team • General administration duties.