Sam Burrow Email & Phone Number

Australia

This role combines customer relationship building, conflict resolution, technical support, alarm response and administrative tasks to ensure efficient and effective security solutions. These include:- Direct Customer Service: Provide exceptional customer support through prioritising multiple inbound communication queues to address customer enquiries with a prompt and appropriate response.- Outbound Sales and Upgrades: Conduct proactive calls to offer tailored sales and upgrade options. Enhancing customer satisfaction and system capabilities within a time constraint, in response to technology changes.- CRM Experience: Saleforce and Salesforce Lightning, Pronto, Mastermind and Alarm.com.- Technical Support: Offer Level 1 technical assistance for Alarm.com software. - Meticulous Approach to data accuracy: High attention to detail for data entry, notes & reports with a considered approach that is concise, factual and relevant. - Quoting: Prepare detailed quotes for maintenance and servicing, system upgrades and minor modifications for monitoring grade alarm systems.- Contract negotiation/ renewal: for back-to-base monitoring services (existing customers)- Compliance-Based Alarm Response: Execute alarm response procedures in adherence to compliance standards for commercial, residential, and government clients across Australia and New Zealand. - Stakeholder relationship: Working with 3rd Parties for support, maintenance, and emergency response.

Sydney, New South Wales, Australia

24 hr security alarm emergency response agent within Chubb's A1 R1 security alarm response centre on rotating 12 hour day and night shifts. This position involves remote 24/7 monitoring of back to base security alarm systems within strict compliance, dispatch of security patrols and/or emergency services. Minor duties also included conducting minor troubleshooting and coordination of emergency/after hours technicians.

Greater Sydney Area

This role involves the preparation and serving of high quality food in a fast paced and close-knit kitchen. My duties include supervision of junior staff, food preparation prior to open and closing duties such as cleaning and maintenance.

Sydney, New South Wales, Australia

This role involves the handling and sale of goods, including age restricted items such as cigarettes and kitchenware. With a focus on customer service, cashier work accomodated for a majority of my shifts. Other duties included, assisted checkout attendant, performing nighttime close duties, stock return and rotation as well as preparation and dispatch of online orders.

This role involved having an in-depth understanding of Woolworths and NSW government Covid protocols. Performing mandatory procedures, Informing customers and enforcing mandatory restrictions.

Bathurst, New South Wales, Australia

Within this position i was charged with overseeing the front of house team, deligating tasks based on team strengths, and completion of downtime tasks as well as direct customer service and quality control.

Bathurst, New South Wales, Australia

My role follows a trainee from their first initial training of corporate expectations, standards and procedures both in general and for specific stations. I also act as a coach and mentor for existing crew. I am responsible for further educating other staff and communication between management and crew on top of the initial training of new crew members.

Australia

After completing barista training through vocational units via TAFE NSW I pursued Corporate specific training to become a McCafe barista. I have a passion for serving excellent coffee and only serve a quality coffee.

Australia

As a member of the Safety squad I am responsible for workplace health and safety. I assist management with monthly safety inspections, report hazards and incidents in the official log, assist in running and coordinating the quarterly safety meetings, follow up staff or customer safety/ security issues and ensure the correct procedures are followed by existing crew and trainees are aware of all procedures regarding WHS.

Australia

I am a customer experience specialist with a passion for quality customer service and satisfaction. I am confident with face to face customer interactions and engagement to ensure quality service. With customer experience as my focus i strive to ensure constant and efficient service guided by set protocols. I am knowledgeable of the importance of communication within a team and workplace to maintain efficiency and exercise strong communication skills with both customers and coworkers.As a hostess I am in direct contact with customers out in the dining room. I am responsible for the customer experience of those choosing to dine in. I am knowledgeable of external ordering pathways and assist customers directly by assisting with or placing orders on the in-store self serve kiosks and finalising mobile orders. As part of this I also take the completed orders to customers dining in and i am responsible for maintaining cleanliness of the dining room. During the Create Your Taste Campaign I was appointed the position and have maintained since it’s replacement. I have received a badge honouring my abilities in this area of direct customer service. I am proficient in all areas of the restaurant from product preparation and customer service and ensure that I am aware of protocol changes and correct procedures in all parts of the restaurant by communicating with supervisors/managers, reviewing available materials and attending staff meetings.

Hsc General Mathematics, Standard English, Senior Science, Chemistry, 2 Unit Studies Of Religion, Year 7-12

Activities and Societies: In school and representative debating since year 7 Junior council member year 9 & 10

Preliminary Japanese Continuers And Physics, Hospitality Administration/Management, 11