Sam Burton Email & Phone Number

London, GB

London, England, United Kingdom

London, England, United Kingdom

• As a Product Manager at Beazley I was responsible for delivering business value and owning the long term vision for the Digital Workplace & Cloud Products. This meant owning relevant products through the entire.
• Technology Deployment to support Activity Based Working Programme
• New Collaboration Technology – Office 365, Microsoft Teams, OneDrive
• Data Centre Migrations – migration to 2 co-located data centres
• Smart Office Technology – occupancy, navigation, virtual office passes
• Process Digitalization – Digital Inking, MS Flow & Automate

London, United Kingdom

• Project Manager at Beazley with focus on Digital Workplace and Cloud. Managing the full project lifecycle to deliver systems according to the needs of the business. This involved managing the delivery of key.
• Citrix Virtual Apps & Desktops Upgrade
• Numerous Office Commission & Decommission
• Core Network Upgrades
• Policy / Quoting System Integrations

London, United Kingdom

• Employed as a 2nd / 3rd Line Support Analyst at Beazley, making the step up from my previous time at Beazley as a combined 1st / 2nd Line Analyst. My roles and responsibilities include all my previous responsibilities.
• Appsense troubleshooting
• Working closely with Project Managers to provide project support and assistance
• Finding & Highlighting Issues within the current support structure
• Creating personal projects to improve IT support
• VIP Support

Sydney, Australia

• Key Responsibilities:
• To work between the Windows 7 and Outlook project and the BAU Support Team
• Provide onsite support for recently migrated users
• Provide remote support for users experiencing issues with the new system
• Train existing support staff to support the Windows 7 and Outlook environment
• Work on the project by building, deploying and upgrading users machines

Sydney, Australia

• Key Responsibilities:
• Delivering BAU 1st/2nd line support to 1000 users state wide, via phone, e-mail and remote access.
• Ticket logging and queue management
• General troubleshooting of Windows 7 settings and configuration.
• Reviewing “Computer User Access Request Forms” and forwarding tickets to relevant team for access to be granted.
• Citrix Desktop Director

London, United Kingdom

• Key Responsibilities:
• Providing 1st /2nd line support to users via phone, e-mail and remote access.
• Face to face support for users when required
• Ticket logging and queue management
• Video Conferencing setup and testing prior to scheduled meetings
• Documenting break fixes.

London, United Kingdom

• Key Responsibilities:
• Deploy Windows 7 and Outlook to all London based staff
• Building and Imaging new PC’s with Windows 7 and Outlook
• Deploying built machines to specified users once all testing has been completed
• Attend all Project Team meetings and highlight any issues or concerns
• Audit users current machine pre migration and ensure correct software in installed post migration

Brighton, United Kingdom

• Key Responsibilities:
• Providing support to 38,000 NHS Staff via phone, e-mail and remote access.
• Remote support and Software installations using Novell ZENworks
• Ticket logging and queue management using Marval
• Documenting break fixes.
• General troubleshooting of Windows 7 and XP settings and configuration.

London, United Kingdom

• Key Responsibilities:
• Providing support to University Staff and Students via phone, e-mail and remote access.
• Ticket logging and queue management using Service Now
• Documenting break fixes.
• General troubleshooting of Windows 7 and XP settings and configuration.
• General troubleshooting of MAC OS

London, United Kingdom

Working on the ICT Service Desk at Imperial College, we supported over 17,000 staff and students over a number of campuses. I was required to answer calls, emails and deal with customers that walked-in for assistance. We covered all issues on the service desk from problems with email clients to VPN setups. Like many other service desk we have SLA’s to.

Brighton, United Kingdom

Zenos is an IT training academy with a professional environment. Learners are employed by Zenos on an Advanced Apprenticeship scheme;Installing and upgrading softwareBuilding and upgrading PC hardwareResponding to emailsPresentationsResolving IT related problems

Advanced Diploma, Ict Professional Competence, Distinction

Advanced Diploma, Ict Systems And Principles For It Professionals, Distinction

Education record

Activities and Societies: School Football Team Junior Sports Leader Award