The lead on all things digital. Video editing and motion graphic creation. Digital billboard design and live stage LED wall graphics. Management of Digital Content and Web Content. Video and audio recording in the recording studio. Performing live remote webinar broadcasts single handedly using OBS and Zoom. Also design printed items and logos for merchandise plus Conference PowerPoint presentation management.

Video Editing and Motion Graphics creation for social media marketing. Creating email marketing campaigns using Adobe Photoshop and Salesforce Marketing Cloud. Managing company online presence via blog pages, updating brandsite web content and video library management.

Managing and training the support bar staff as well as monitoring the workflow to ensure maximum efficiency. Making sure that customers issues are dealt with promptly and booked in accurately for the correct repairs / services needed. Performing iPhone repairs and maintenance, as well as MacBook repairs and upgrades.

Employee of the Year for 2015Providing exceptional customer serviceTraining new and current staff, helping them to deliver memorable experiences Managing multiple queue lines simultaneouslySelling and upselling attraction tickets and souvenirs Till training and correct cash/card handling skillsOverseeing smooth running of assigned area in conjunction with the Duty ManagerHave attended the following training courses: Customer Service Superstars, Train the Trainer, Team Leader Training, CORE Recruitment Skills, Manual Handling, Incident Management Training