Sam C. Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Minnesota, United States

Leverages in-depth knowledge of Kipsu software, gained as a former customer, to provide exceptional service to current customers. Manages hundreds of integrations between Kipsu and hotel PMS systems, including OnQ, PEP, Opera, Opera Cloud, and Fosse, successfully onboarding and troubleshooting each. Demonstrates expert-level proficiency in Zendesk, JIRA, Google Data Studio, AWS, SQL, AppCues, and Trello. Delivers white glove service, honed through years in hospitality and guest services, to a wide range of customers, from individual properties to enterprise-level clients. Ensures customer satisfaction through proactive problem-solving and outstanding communication.

Hotel Ivy, Minneapolis, Minnesota

Successfully captained the 3-11 pm shift at Hotel Ivy, expertly managing front office operations during peak hours. Navigated fully booked days consistently, accommodating a diverse mix of leisure travelers, business events, and professional sports teams. Built efficient schedules and managed personnel effectively, ensuring smooth operations and exceptional guest experiences. Streamlined operations by emphasizing the importance of guest messaging communications, enhancing responsiveness and overall guest satisfaction. Focused on proactive problem-solving and maintaining excellent communication across departments.

Hotel Ivy, Minneapolis, Minnesota

Provided exceptional service in a luxury setting, building and nurturing relationships with esteemed guests. Exceeded expectations consistently through personalized and memorable experiences. Leveraging expertise with systems like Lightspeed PMS, MGS, GXP, and Kipsu, operational efficiency and guest satisfaction scores were enhanced. Collaboration with Sales, Engineering, Food & Beverage, Housekeeping, and Management ensured seamless and delightful stays for each visitor. Consistently going above and beyond to surprise and delight guests reinforced the hotel’s reputation for luxury and excellence.

Minneapolis, Minnesota, United States

Provided exceptional security and guest services in the press box of US Bank Stadium during all Minnesota Vikings games and concerts. I consistently went above and beyond to ensure both the safety and enjoyment of all guests.

Minneapolis, Minnesota, United States

Worked in an administrative capacity with a primary focus on securing funds from RentHelp MN for our largely Section 8 population of residents. I achieved expert-level proficiency in Buildium and Chatterpy software and further developed my communication skills on a daily basis.

Brookfield, Wisconsin, United States

Took on financial and administrative responsibilities during this winter break internship. My tasks included preparing expense reports, managing property taxes for branch locations, and performing daily FED reconciliations. I became proficient in using Fiserv and enhanced my skills in Excel, enabling me to efficiently manage and analyze financial data.

Focused primarily on guest relations, where I excelled as the main point of contact for visitors. Acting as the "air traffic controller" for the club, I coordinated various activities and ensured smooth operations. I also developed an expert level of proficiency in using the Club Automation Point of Sale (POS) system, allowing me to efficiently handle transactions and manage member accounts.

Doctor Of Law - Jd, 1L

Bachelor Of Science - Bs, Business Law & Compliance

High School Diploma