Sam C. Roebuck Email and Phone Number

Association Capital Recovery provides debt recovery solutions to homeowner and condominium owner associations. ACR's commitment to a higher standard of communication and our personalized account management are second-to-none.

•Execute consultative selling approach to manage and grow existing book of business, matching customer needs with proper offerings within the organization’s suite of services•Utilize in depth company, competitive, and industry knowledge to prepare and negotiate complex proposals that deliver mutual benefit to company and customer•Manage over 300 customers with annual revenue exceeding 3.5 million•Consistently outperform peers by exceeding budgeted sales goals and maintaining less than 1% annual revenue loss•Implement sound retention strategies and a proactive sales approach through face to face interactions in order to preserve business and secure updated contract agreements•Promoted to Account Manager ahead of peers in less than 1 year•Achieved Emerald Circle award for excellence in sales performance seven times in the past three years•Resolve all escalations for unique customer complaints and service issues within the territory on a regular basis•Work with 3rd party vendors to develop unique and customized solutions for customers requiring needs outside the company’s service portfolio•Conduct regular status meetings with operational team to address any service deficiencies along with identifying potential opportunities for increased revenue •Developed an updated sales agreement document to streamline commercial set up process

•Managed implementation of new lead system leading directly to an increase in company sales volume of over 17K per month•Worked with other team members to expedite loan process for all customers•Qualified potential customers based on credit risk, requested loan amount, maximum loan to property value, monthly payment and interest rate•Continually identified opportunities for improvement within lead filters to increase ROI and sales volume•Developed potential leads through client referral and other lead generation systems•Utilized sales and financial expertise to create value-added solutions for clients•Provided courteous and responsive service to existing and potential new customers•Participated in weekly team meetings to ensure alignment with and achievement of company goals•Continually provided feedback to senior management and counterparts to determine areas for personal and team improvement•Created more efficient, streamlined underwriting process for entire team•Managed team of Loan Officers with production volume of 2.5 million per month

•Mentored and developed mortgage associates by conducting daily training sessions •Established and maintained relationships with key vendors •Managed refinancing process for all clients from the point of sale to loan closing•Promoted to team leader at an accelerated rate after only 3 months of service•Consistently ranked within top quartile of entire company based on sales performance; top sales producer in volume and revenue three times •Successively recognized for top performance in customer service•Routinely assigned leadership role during periods of manager absence, to include generating all reports to senior management

•Managed marketing research projects for Fortune 500 companies •Played integral role in being the only branch within network to consistently meet budgeted sales goals•Promoted to field supervisor ahead of peers in less than one year•Designed a system to interview, hire and train all new employees •Managed team of 15 associates to ensure all marketing research projects were completed on time and within budget•Edited and validated for quality and accuracy all completed work prior to releasing to client•Handled all aspects of focus groups to assure the highest quality for clients•Maintained client relationships to ensure continuity and repeat business•Audited all completed research jobs to guarantee compliance with company standardsApril 2003 - August 2003 (Consumer Contact Supervisor)•Managed a team of 5 telephone survey research associates; responsible for ensuring that all projects were completed on time and within budget•Successfully completed all research projects assigned to exacting client specifications •Administered internal research database to ensure project requests met client standards