Sam Cabrera Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

• Trained over 20 student workers to provide tours to more than 400 faculty members, parents, and prospective students through the school's technology and classrooms.
• Collaborated with the Jarvis Student Center and the CDM Academic Advising to schedule and track the tour guides using Microsoft Teams to ensure continuous coverage of the campus tour routes.
• Planned an event for 40 high-school students to showcase the School of Design, which involved creating a promotional itinerary and flyer, reaching out to local schools, and developing a tour schedule.
• Created marketing assets with Adobe Illustrator and Canva to promote hundreds of CDM events through Eventbrite, resulting in a 20% increase in student attendance.
• Coordinated with catering staff and Event Manager for events, resulting in the improvement of catering methods for future events.

• Provided information and resources curated to their program of study to thousands of students by operating alongside the Administrative Assistant.
• Answered and redirected calls from faculty and students, answered questions about the program and advising services, and scheduled appointments for advisors, completing an average of 40 calls a day.
• Scheduled over 300 appointments between students and Academic Advisors using Salesforce.

• Coordinated a team of 30 concept artists, animators and game designers using agile development methodology to create a playable prototype in Unreal Engine 4.27; the team delivered a playable level prototype in 2 months.
• Led the efforts to transition the game design process from Waterfall to Agile using Trello, which improved the overall workflow and increased the number of completed assets by 20%.
• Created greyboxed levels using existing assets and Unreal Engine 4 tools to establish gameplay and visual appeal.

Designed user-interface mockups and final assets for an AR game.

• Designed and deployed a 3D Virtual Tour for the CDM DePaul and Cinespace using agile development methodology.
• Organized project timelines with asynchronous team members by leveraging Google Drive, Figma, and Slack.
• Interviewed and consulted with student users, faculty, staff, and external photographers, video editors, and voice actors.

Fishers, Indiana, United States

• Developed genuine relationships with guests by driving open and honest communication that resulted in 100% of guests feeling welcomed; enhanced guest satisfaction by listening to their concerns and taking action to.
• Achieved a 45% increase in guest compliance with the Target REDcard by explaining the benefits of the card and demonstrating the enrollment process, leading to a $1M increase in program revenue.
• Handled guest concerns, corrected transaction issues and refunds for 35 issues in one day, using the guest service desk, resulting in a satisfaction rate of at least 90%.
• Provided efficient and seamless service to all Order Pick Up, Drive Up, Registry guests by scanning barcodes verifying item quantities, and providing excellent customer service.

Noblesville, Indiana, United States

• Greeted up to 200+ guests daily with a smile and personalized recommendations, boosting store sales by up to 10%.
• Completed setup, breakdown and product preparation for promotional displays.
• Unloaded merchandise from trucks, stacked boxes on pallets and organized items on shelves.

Bachelor'S Degree, Game Design

Activities and Societies: HerCDM (Women's Professional Group at DePaul's College of Digital Media)Minoring in Graphic Design and User.

Associate Of Science - As, Software Development

Activities and Societies: Phi Theta Kappa (Honor Society for Two-Year College Students)