Sam Capoccitti Email & Phone Number

Toronto, Canada Area

Spearhead management of the company’s 35 largest accounts with travel agencies, valued at $100 million in annual revenues.

Description: As a Key leader for ongoing improvement projects, the Black Belt is responsible for developing and leading significant improvement projects, teaming with Master Black Belts to define and achieve key strategies, teaching Green Belts and mentoring them on selecting, planning, launching and achieving improvement projects that will allow Air Canada to be Canada’s airline of choice and the best value leader for international and domestic air transportation markets. Direct Reports: 27 Green Belts.Budgetary Responsibilities: Delivery of cost cutting initiatives through Six Sigma projects.

A key leader for ongoing improvement projects, responsible for developing and leading significant improvement projects, teaming with Master Black Belts to define and achieve key strategies, teaching Green Belts and mentoring them on selecting, planning, launching and achieving improvement projects.

Description: The Full Time Green Belt is responsible to have a solid understanding and acceptance of the Six Sigma techniques and principles and to help lead change in the organization. They are responsible for conducting 2 value-added projects ($250K & 3-4 months duration) within their branch per year that will allow Air Canada to be Canada’s airline of choice and the best value leader for international and domestic air transportation markets.Direct Reports: None.Budgetary Responsibilities: Delivery of cost cutting initiatives through Six Sigma projects.

Description: The Manager, Passenger Service Operations is responsible for executing the strategic and mid-term tactical plan for the operational needs of this functional area. The Manager builds high performing teams which communicate effectively within cross-functional areas. Demonstrate strategic vision to drive improved station results. Direct Reports: 9 Managers.Budgetary Responsibilities: Station operational performance & safety performance, absenteeism rate vs. budget objective, and staffing requirements.

Description: The Manager, Aircraft Service Operations is responsible for executing the strategic and mid-term tactical plan for the operational needs of this functional area. The manager supports and recognizes team and individual success and encourages management succession planning & development. Communicate trends and statistics for analysis of performance efficiencies and effectiveness. Liaise with other functions to develop processes that support department and station objectives.Direct Reports: 9 Managers.Budgetary Responsibilities: Station operational performance & safety performance, absenteeism rate vs. budget objective, and staffing requirements.

Description: The Manager, Product Delivery Aircraft Service U.S.A is responsible for executing the strategic and mid-term tactical plan for the operational needs of this functional area. The Manager provides the necessary resources, tools and equipment needed to maximize station performance. Communicate goals, objectives, expectations and performance targets. Ensure that customer service standards meet or exceed customer expectations and corporate policy.Direct Reports: 9 Managers.Budgetary Responsibilities: Station operational performance & safety performance, absenteeism rate vs. budget objective, and staffing requirements.

Description: The Manager, Product Delivery Support is responsible for executing the strategic and mid-term tactical plan for the operational needs of this functional area. The Manager ensures compliance to safety and security standards are consistently maintained. Create and implement action plans which meet employee and station objectives. The Manager is a key communicator within the management team; responsible for demonstrating effective leadership and developing high performing team members.Direct Reports: 21 Managers.Budgetary Responsibilities: Station operational performance & safety performance, absenteeism rate vs. budget objective, and staffing requirements.

Description: The Customer Service Manager of Ramp Development is responsible for executing the strategic and mid-term tactical plan for the developmental needs of this functional area. The Manager provides the required resources, equipment and facilities necessary to achieve operational targets and goals. The manager is a key communicator within the management team; responsible for demonstrating effective leadership and direction, ensuring all customer service expectations and corporate safety standards are achieved and exceeded.Direct Reports: 4 Management employees.Budgetary Responsibilities: Station operational performance, safety performance, absenteeism rate vs. budget objective.

Description: The Customer Service Manager – Aircraft Services is responsible to oversee and monitor all activities and processes which ensure optimum safety and customer service performance standards are consistently achieved.Direct Reports: 70-100 employees per shift.Budgetary Responsibilities: Station operational performance, safety performance, absenteeism rate vs. budget objective.

Description: The Lead Station Attendant is responsible for the safe and efficient ground handling sequence from aircraft arrival to departure. The Lead ensures that Safety and Operational Standards are met and adhered to at all time. The Lead provides guidance, coaching and assistance to the Station Attendants working under his/her control, so that these standards are consistently applied to ensure optimal performance.Direct Reports: 3 Station AttendantsBudgetary Responsibility: None.

Mba

Graduate Diploma In Management, Business