Sam Caprin Email & Phone Number

Ogden, Utah, US

• I work with clients to help them advertise they're business on many brands such as Sirius XM, Pandora, Sticher, and even Sound Cloud.
• Built and managed accurate sales pipeline to maintain high volume of activity.
• Handle meetings that clients schedule directly with me to discuss they're advertising needs and goals.
• Utilized SalesForce to manage sensitive client information and update existing and new client profiles.
• Help facilitate anywhere from $10,000- $100,000 campaign deals.
• Add potential prospects to a sales cadence and follow the sequence in full. I speak to clients about the budget they have and find ways to up-sell them to spend more.

Wilmington, OH, US

• Operate a sit-down forklift to load and unload trailers for my whole shift.
• I unloaded trailers that may have contained a variety of different things from barrels of hazmat liquids to pallets full of breakfast cereals and everything in between.
• Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
• The main role in my position was to make sure I was loading and stacking the product properly and into the right trailers. Which may have involved using load bars or load tables to properly fit/stack product.
• I had to be able to identify how to properly load specific product such as floor loading barrels, or understanding what product is acceptable to stack and which is not. Making sure to use load bars for longer pallets.
• Understanding how to work with and move hazmat products.

OO

• Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
• Unloaded materials and goods at staging locations for best project availability.
• Tape placards and print off shipping labels using a mobile RF printer.
• Operate an order picker to do inventory count and be in compliance with OSHA guidelines and organizational policies.
• Operate a Reach truck for specific uses in the warehouse and be in compliance with OSHA guidelines and organizational policies.
• Unload product from a trailer and stage it, so we can then start the process to systematically receive it.

Riverwoods, IL, US

• Promote Balance transfers and try and convince my customer the benefit of the offer.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Upsell a balance transfer offer to make it seem more beneficial to the customer.
• Answer 150-200 calls daily in a fast paced and efficient manner while providing empathy to every customer.
• Addressing customers inquiries from, interest rates, late fees, past due amounts to any questions they might have not been able to understand their monthly statements.
• Helping customers address any unauthorized charges on their account letting them know we are here to help in the best way possible.

San Francisco, California, US

• Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
• Handle inbound calls and chat online with customers regarding their inquires with the Wells Fargo mobile app or one of the many features Wells Fargo offered to send money.
• Having to multitask with many different systems to get the information you need to satisfy the customer concern.
• Always had stats needed to achieve the quarterly bonus that was strived for.
• Assist customers in setting up their billpay account and enrolling all they're payees.
• Conducted customer service training sessions for new team members.

Riverwoods, IL, US

• Help customers fill out a student loan application for their college needs.
• Counseled students and parents about financial aid options and program details.
• Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
• Run credit checks on inquiring customers.
• Calling potential cosigners to see if there willing to cosign on the loan for the customer.
• Maintaining adherence and average handle time stats.

Associate Of Science - As, Business Administration And Management, General

High School Diploma