Client Innovation Project Manager
Current• Managed cross-departmental projects for the Client Innovation Team and communicated project insights to a variety of audiences• Led culturally sensitive translation services pilot by managing two part-time staff members who worked across several distributions to improve client engagement and customer service• Expanded Second Harvest's customer service education by designing and facilitating workshops for 300+ staff and partners. Shared recorded sessions across the Feeding America network.• Developed reporting tools in Salesforce, enhancing feedback collection and customer service for a network of 450,000 clients