Sam Carter Email & Phone Number

Sydney, Nsw, Au

Australia

Australia

Rapidly growing as a market leader, Pegasus Print Group has the widest range of products and services to meet the needs in all sectors of today’s markets.More than just ink, we are experts at procurement and production of branded print, display, premium products and E-COMM solutions – delivered when and where you need it.Our competitive advantage is to provide our customers with lower prices through operational efficiency. Operating 24 hrs, 6 days a week gives us the flexibility and capacity to react to our customers demands for urgent or unexpected campaigns.Combined under one roof we provide expertise in print management, logistics, warehousing, fulfilment, online systems and web-to-print.Specialties: Print Management, Warehouse and Distribution, Offset Printing, Digital Printing

Operating in the Global Service division, this position has overall accountability for excellent customer service for contracted account through a team of 150 onsite operational staff and managers in NSW and QLD. This is achieved through delivering a range of business services from Fleet Management, Print Services, Graphic Design, Multimedia Marketing, Digital Documentation, Mailroom Services, Warehouse Management, and Document Consultancy to corporate accounts. Global Services main goal is the improvement of communication services in line with a customer document communication strategy, and to provide advice and guidance for that strategy.

The National Operations Manager is located in the Global Services department in Fuji Xerox Australia. It has ultimate accountability for the financial and operational performance of all Managed Fleet and Operational Services, which is managed through a team of over 300 across Australia. Fuji Xerox Australia - Global Services is required when a customer needs a level of service above machinery and software. Global Services provides onsite staff to enable a range of services from Multi-function Device Fleet Manager, Digital Print management and operations, Mail Room services, Warehouse Management, Graphic Design services, Print Vendor management, Online Web to Print Portal provision and management, and Document Life Cycle consultancy. Global Services's main objective is the improvement of communication services in line with a customer's document communication strategy, and to provide advice and guidance for that strategy.

Reporting to various positions in GEON, from the CEO to other executive positions, this position owned the digital strategy for GEON Australia, the goal to profitably increase the digital print revenue from 2008 levels of $5M per annum to $49M per annum.

This position is responsible for creating and increasing the digital printing presence of GEON, the goal is to profitably increase the digital print revenue from 2008 levels of $5M per annum to $49M per annum. Significant achievements included:• Created and implemented business plans and budgets for all digital print markets• Created business cases for capital expenditure, ensure that the additional revenue and cost savings are realised• Improved service delivery performance in existing markets• Designed and implemented GEON digital print footprints for non-metropolitan locations• Managed Cash Flow, Budgets and P&Ls for the digital print division• Managed the operational performance of the digital print teams in each region• Managed digital print sales team and resources

Managed the production, account management, studio, finance and office support departments. Significant achievements include:• Restructured the studio and production departments, reducing payroll cost by approximately 20% and increasing capabilities by 20%• Implemented financial controls and procedures to control outstanding debt, resolve disputes quicker, and capture some of the administrative duties previously done by client service• Installed three head of department positions and developed them to be self sufficient• Created a tender process and streamlines our print and supply vendors, resulting in a drop in external cost of 50% with an increase in speed and quality• Implements stringent forecasting procedures which increased the accuracy our revenue forecast• Created and chaired the “people” committee which soothed the process of merging with another large design company in April 2007

Started up FedEx Kinko’s in Australia in 1997, and oversaw various aspects of Operations, New Business Development, Account Management, Store Expansion, HR, Finance, and Technology from 1997 to 2006. Played a critical part in growing the organisation from start up to over $20M in revenue per annum. Significant achievements include:Significant duties and responsibilities• Managed a team of 300 over 12 locations in Melbourne and Sydney• Hired, led and developed store and middle management• Restructured bidding and quoting system to better achieve growth in the corporate sector, changes expected to increase win percentage in that sector by 5-10%• Created and currently manage a balanced score system of communication to enhance the synergies and effectiveness of the corporate team• Managed top commercial opportunities as they become available• Responsible for defining and launching non-traditional business opportunities• Choosing and managing technology suppliers and service providers• Responsible for integration of FedEx Kinko’s Australia networks and other corporate networks• Implemented, maintained and promoted our customer B2B document printing solution• Preparation of annual budgets for approval by board of directors• Certified a workplace agreement with operational staff members, approximately 90% of employees• Standardised and implemented operational systems used in Kinko’s Australia• Created and chaired the “operational sounding board”, an employee representative committee that exists to bring employee concerns to the corporate office• Created and chaired the occupational health and safety committee

Mba, Business

Bs, Computer Science