Sam Catchpole Email & Phone Number

Pershore, Gb

United Kingdom

London, England, United Kingdom

As a lead tech writer I:  Plan new product documentation across the global tech writing team and report progress at a senior level Analyse documentation requirements for new software features and new products Management of tech writing teams including recruitment of both on and offshore resources Manage and carry out updates to the existing knowledgebase in line with the software release process Create documentation to support CI/CD processes Write user documentation for new software features using Confluence  Liaise with Product Owners, Product Managers, Developers and other stakeholders to gather necessary information and ensure that the documentation meets customer requirements Manage and create deliverable project documentation Use Jira to manage workflows, document releases and work within an agile environment Create and maintain process flow diagrams for new and existing features

Horsham, England, United Kingdom

When promoted to team leader I took on the following additional responsibilities. Managing technical author team priorities, work and workload  Liaising with project management/engineering etc to ascertain the business priorities and delivery dates for documentation and feed this information into the team work plan. Train technical authoring staff in Chess procedure and practice including software as appropriate Staff development for other members of the team, including giving training where required Day to day managerial activities relating to other members of the technical authoring team Participate in customer meetings to discuss manual / training content and requirements

Horsham

Creation of Technical Product Manuals for Chess Products Using MS Word and SolidWorks Composer.Development of interactive and non-interactive Technical Training Materials using MS PowerPoint and SolidWorks Composer including development of all associated handouts and tutor materials.Management of deliverable project documentation. Production and Maintenance of ISO9001 quality documentation across multiple departments, including the creation of work instructions.Collation of all relevant data to achieve the appropriate documentation production by collaboration with Engineers, SMEs and Project Managers

Responsible for preparation of technical product manuals using Adobe FrameMaker.Managing the implementation of a modular manual production syetem and content management system.Visual Basic development of automated forms within excel to produce documentationWriting of technical material for publication online and in print

Liaise with MOD, US team and UK team to organise all necessary shoots for collection of photographs needed for interactive courseware development Create and coordinate maintenance of photographic reference library.Capture of all necessary photographs for interactive courseware development as part of the Early Training Transformation contract for the MODDirecting military and civilian personnel during shoot to ensure correct photographs are acquiredConsultant to management and provision of technical support in customer meetingsSingle point of contact for MOD and US team for all matters relating to graphics collation and originationWork as part of the interactive courseware development team reviewing and proofreading training materials to ensure they meet required standards for content, language and formatting.

Leading analysis work with customerWork and Training analysis according to the Architect processLiaising with customers and subject experts in order to facilitate analysisProduction of documents to exacting standards required by customer Presenting findings both within company and to MODSuccessful presentation of analysis findings to MOD Course Change Decision Forum

Advising patients on the correct lenses and frames for their prescription and dispensing all types of lensesAdvising patients on frame styles, appropriate lens options and ensuring the correct fit of glasses.Advising and teaching patients about the correct use of contact lenses.Technical checking of finished spectacles. (Quality Control)Assisting with the training of new staff members in all aspects of their role.Use and update of computer system to keep patient records current and ensure the smooth running of the shop.

Maternity Cover))Management and coordination of the production of exam question papers. Liaising with centres, including resolution of queries both on the phone and in writing. Organising coursework and examiner standardisation meetings both on and off site. Representation of AQA at inter exam board and quality meetingsPreparation of exemplar coursework materials for use at meetings and distribution to centres.

Science teacher

Writing vehicle manuals for both caravans and motorhomes to a standard required for publishing, including text, diagrams and digital photography.Documenting complete parts lists of caravans and motorhomes for costing purposes and stock control. ISO9002 auditing of company and maintenance of relevant quality manualsDocumentation of new processes in preparation for the quality manuals and implementation of ISO 9002Implementation of system linking works orders to stock control

Beng, Materials Science And Engineering

Diploma In Systems Practice, Systems Analysis And Practice

Certificate, Introduction To Social Science

Pgce, Secondary Science Teaching