Sam Chance Email & Phone Number

Redondo Beach, Ca, Us

Los Angeles, California, United States

Manhattan Beach, California, United States

• First point of contact for Customer Support Specialists.• Mentor Customer Support Specialists to help them understand more complex issues, in order to communicate with clients.• Worked in collaboration with Tier 3 Engineers to define project goals and establish a timeline and plan to achieve them.• Responsible for the onboarding of Warner Bros recipients to receive digital deliveries from various Ad Agencies to over 100,000 businesses worldwide. • Lead all aspects of projects, including resource allocation, project documentation, client engagement and system implementation. • Work within the core delivery team empowered/tasked with design, development, modification and implementation of computer applications.• Production Support – Maintenance/Problem Resolution• Performs a wide range of Oracle/SQL Server database administration functions, including running critical test queries, troubleshooting database problems & Modify/deploy recipient profiles production. • Testing: Design/System Test • Modifying/executing XML test scripts used to create video test files.• Supports production deployment digital supply chain with use of digital media workflow.

Greater Los Angeles Area

• First point contact for Client feedback along with communicating the status of all service requests • Leadership oversight for development of metadata capabilities, methodologies, competency services. • Creating a SharePoint Dashboard Reporting tool using created SQL queries in order to track user data. • Perform Data testing in Development environments with created SQL queries• Create SQL Queries that populate the Reporting Database.• Extract Data from the different types of databases and populate an Excel report.• Coordinate with DBA’s to schedule automated SQL queries to extract data from a data warehouse • Post reporting data to SharePoint from desktop Applications to assist team of 10 during conversion.• Work within the core delivery team to develop, modify and design computer applications.

Burbank, Ca

• Act as subject matter expert for QA Test planning• Agile (SCRUM) | Experience in ETL or data flow testing• Responsible for facilitating and monitoring scrum processes.• Knowledge of Mobile and web data needs • Increased team efficiency, motivating the team and resolve conflict• Oversaw a team of 4 outsourced developers (India) to implement coding updates• Preform complex SQL & Unix scripting for data access/viewing technologies• Enhance project-wide efficiencies by creating filters and dashboards in Jira to monitor to progress of bugs and enhancement tickets.

Burbank, California, United States

• On-boarding of additional Warner Bros recipients to receive digital deliveries from the DETE (Digital End to End) system.• Configure video transcoding profiles using SOAP UI, XML scripts and DOBE (WB custom configuration tool) for WB internal and external business partners.• Conduct mission critical testing for Warner Bros new recipient profiles. Modify/execute XML test scripts used to create video test files. • Field recipient queries of rejected video assets.o Amberfin ICR used to evaluate WB assets for errors. o Testing: translate technical requirements configured in DETE• Validate configurations • Work with internal/external units to identify technical issues and recommend alternatives methods of delivery.• Work with Business Applications team to troubleshooting issues and identify the root cause.o Assist with ongoing application development and support of DV componentso Recreate Bugs located in DOBE/Xytech systems

Burbank, California, United States

• Serve as the first point of contact for all incidents, problems, and service requests with custom Warner software applications. DETE/MARS applications. Digital End-to-End (DETE)• Log all incoming calls/e-mails, and ensure sufficient information is recorded. • Identify the severity and priority of incidents and service requests• Troubleshoot and resolve incidents and problems within domain.• Escalate unresolved incidents and problems to the appropriate domain, and monitor progress. • Assists with monitoring system health along with helping perform workaround procedures when standard procedures have failed. • Review system logs to trace issues. • Work with Tier 1.5 & Tier 2/3 engineers to resolve incidents and problems in a timely manner. • Obtain user feedback, and close incidents and service requests. • Communicate the status of all open service requests.

Atlanta, Georgia, United States

• Provided day-to-day support for eight applications that are deployed to the AT&T Production environment.• Ensure the availability of a product for end users as specified in application documentation. • Coordinate activities associated with distributing and installing software for an application release. • Maintain accurate records of software distribution and installation and for performing periodic audits for software integrity.• First point-of-contact inside Accenture for trouble-shooting Production problems involving the software assigned to me. • Gather pertinent resolution information and is also responsible for distributing that information to AT&T personnel.• Create SQL queries to maintain accurate records of software distribution/installation and perform periodic audits for software integrity within AT&T database. • Responsible for a massive excel worksheets prepared daily with SQL Developer in order to report data related to several different applications.• Organize meetings and/or conference calls designed to facilitate the problem resolution process.

Business Administration, Management Information Systems

Project Management Professional Program

Bachelor Of Science (B.S.), Management Information Systems, General