Practice Manager

Coaching for: life design and transitionssmall business: tourism operators, retail optical practitioners, business growth and consolodation and life work balanceeducators: career planning and life work balanceTraining in:optical dispensing skills small business management and operationscustomer service skills and managementtraining... how to train people

Operate a charter boat and tour business in a remote Torres Strait Islander community on traditionally owned Aboriginal lands in remote Cape York Peninsula, Qld. Liaise with relevant stakeholders to maintain culturally appropriate and sensitive corporate environment and cultureCustomer ServiceMarketingAdvertisingPromotionWebsite development, creation (writing) and managementNewsletter development, distribution and list maintenanceDatabase managementBrochures: full design, facilitate printingPosters & signage: design, facilitate production, distributionIndustry representation: maintain network of contactsLEGISLATIVE REQUIREMENTSAustralian Taxation Office, Payroll, SuperannuationMaritime Safety QueenslandWorkcover & WH&SHUMAN RESOURCE RecruitmentSelectionInductionTraining Skills gap and training needs analysisWork performance appraisalsRostering, leave managementCUSTOMER SERVICEBookings: making bookings for customers, recommending suitable tour optionsBookings: Making and managing bookings with third party providers for guestsSeek and manage feedbackQuality improvement management: interpret feedback, seek improvement opportunities, liaise with stakeholders, implement and review strategiesLiaise with tour operators and agentsProcess payments in and out of the business Meet and Greet guests, settle into accom, tour OPERATIONSEmbark/disembark passengersRefueling of vehicle and vesselsCleaning & detailing vehicles and vesselsLaunch & retrieve vesselsPack & stow gear, retrieve gearOffice operations, invoicing, reconciling, book-keepingShore-based support: radio checks and contact, emergency responsePromotional material displaysMaintenanceSafety checks and briefingsGUIDINGConduct 4wd tours in a remote locationGuide guests in tours to Thursday and Horn IslandProvide information and interpretive commentary on flora, fauna, history, geography and local indigenous cultures (both TSI & Aboriginal)

Retail and allied Health Customer serviceDispensing ophthalmic aidsTaking measurements for lens specificationsSelecting and advising on spectacle frame selectionProviding fashion frame dispensingAdjusting and fitting frames for patientsDelivering spectacles Education for patients on correct use and care of spectaclesConduct teaching session for contact lens patients for insertion and removal of lensesEducation for patients on the use and maintenance of contact lenses Appointments: making, confirming, processingOrdering frame stockStocktakeOrdering lensesOrdering spectaclesOrdering contact lenses and accessoriesCreating and managing window and store displayQuality checking of spectaclesChecking and processing contact lens ordersProcessing patient payments - including Medicare and HiCapsPetty cashProcessing invoicesLiaise with optometrist, ophthalmologists, State managers, wholesale representatives. All the duties and tasks involved in full spectrum optical dispensing in an independent practice.

OPTICAL DISPENSINGCURRICULUM DEVELOPMENT:Development of course to online based delivery and assessmentWriting of learning guides, assessments, resourcesUnpacking, interpretation of and compliance with Training Packages and Accredited Course requirementsAccessing existing resources - print based, web-based, human resourcesDELIVERY:External delivery - providing resources, classes, tutorials and one-on-one supportUse of a variety of delivery methods to cater to different learning styles and learners needs in a post-compulsory VET learning environmentUse of video conferencing and web-based classrooms for external deliveryUse of chat rooms, forums and social networking to facilitate student engagementUse of My.TAFE for deliveryFacilitating study for students in the VET sector - differing demographics, learning styles, training needs. Providing face to face block study classes: preparation of classes, delivery, classroom management, ensure engaging content for adult VET learners, evaluate effectiveness of delivery and reviseManage room bookings and resources allocationASSESSMENT:Development of assessment tools: writing suitable and compliant assessments in a variety of formats: short answer, multiple choice, web based interactive assessments including hot spotsModeration of tools - arrange, run sessions, evaluate and modify assessmentsValidation of assessments - arrange, run sessions, evaluate and act on outcomeADMINISTRATIVE MANAGEMENT: AQTF compliance management - including successful AQTF monitoring audit outcomeModeration of assessment toolsMentoring fellow teachers for audit, delivery and assessmentBuilding industry contacts and networks (new course)