Sam Chase Email and Phone Number
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I'm an accomplished leader of 30+ people teams whose work has brought digital financial services to underbanked communities in Latin America, protected millions from fraud, and helped millions of Americans pay their bills. I oversaw record-breaking account growth in Mexico for the largest digital bank in the Western Hemisphere while also identifying $10M+ in operational efficiencies. I'm currently seeking new opportunities to leverage my product analytics and decision-making skills to harness technology for a positive social impact.
Kueski
View- Website:
- kueski.com
- Employees:
- 659
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KueskiSeattle, Washington, United States
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Individual ConsultantSelf-Employed Jan 2024 - Present- Currently consulting on international financial topics ranging from growth to product design
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Head Of Growth - MexicoNubank Feb 2023 - Nov 2023São Paulo, Sp, Br- Oversaw lead generation and conversion in Mexico for the largest digital bank in the Western Hemisphere- Led a multi-functional team of 55 core performers and 200 agents in support of Nu’s mission to fight financial complexity and provide empowering financial services in Latin America- Achieved Nu Mexico’s fastest ever account growth, stabilizing a declining organic performance and increasing first-time paid applicants by more than 50%- Managed growth for the launch of the savings product Cuenta, reaching one million accounts in the first month after public launch and transitioning Nu Mexico to a multi-product offering- Drove a global consensus to increase investment in Mexico’s growth, spurring a savings account yield increase at Nu whose success transformed digital bank yields across the Mexico market - Improved operations by helping design and execute card shipment tests with a projected saving of over $10 million USD per year- Spearheaded the first ever global rotation program for business analysts, which quickly became the most praised effort in the analyst group feedback surveys- Managed product managers, engineers, analysts, data scientists, and designers to overhaul the application and registration experiences based on customer research and funnel analytics -
Head Of Fraud - MexicoNubank Jun 2022 - Feb 2023São Paulo, Sp, Br- Led a team of 35 full-time employees and over 200 phone agents to limit fraud- Launched a new machine learning fraud prevention model and scam defense which increased card-not-present fraud capture rate by 300%- Implemented three of the biggest cost saving efforts across the Mexico business including a 3D face-scan technology that saves over 4,500 hours (∼30 agents worth) of time each month while reducing fraud risk, a workaround to a manual flow which I identified, and migrating manual Ops jobs to our agent platform- Completed all Fraud development projects required for Mexico to migrate regulatory entities to a SOFIPO, including rebuilding the entire PIN infrastructure and building user transfer limits- Fostered a healthy and happy team with an engagement score of 91/100, in part through creating a decision forum, implementing a new discovery process, creating team demos, and improving and planning- Encouraged the creation of a Mexico-wide risk forum to evaluate new products and features
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Sr. ManagerCapital One Jul 2020 - Aug 2021Mclean, Va, Us- Managed a team of up to 5 analysts responsible for the analysis of a program that drove upwards of $125 million in value each year- Cofounded an internal racial justice organization and helped grow it to over 3,000 members. Coauthored a letter to the CEO examining racial justice at Capital One that was signed by 4,000 associates; repeatedly met with senior executives and influenced a series of racial justice commitments made to the Board of Directors- Developed a contact strategy roadmap and testing agenda and oversaw email, SMS, and digital messaging tests with ~100 million impressions and over $30 million in value added per year -
ManagerCapital One Jan 2019 - Jul 2020Mclean, Va, Us- Spearheaded the strategy, analysis, and execution of a new payment option including the development of an API to calculate interest in real-time in order to increase cost transparency for customers- Led analysis to bring AutoPay into the account set-up experience, preventing 400k+ missed payments annually- Built a comprehensive strategy to tackle the largest complaint drivers for over 40 million customers- Led cross-functional effort to stop address changes from causing due date changes- Developed new payment reminders and financial health messages preventing 50k+ late fees each year- Facilitated new-to-credit research project by organizing and synthesizing 20 in-depth customer interviews and helped spur the creation of a ~50 employee team focused on this market- Cofounded a Financial Health Club, participated on the Green Team and in recruiting
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Sr. Business AnalystCapital One Jan 2017 - Jan 2019Mclean, Va, Us- Analyzed and coordinated new phone agent capability resulting in a 30% decrease in call transfer rate- Created and automated a wide array of SQL-based monitoring to ensure proper phone treatment for millions of small business card customers and identify targets for customer outreach- Discovered and remediated major servicing risks, ensuring Capital One’s regulatory compliance- Oversaw a 1.5-year phone queue test and presented outcome to the head of Small Business Card
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Business AnalystCapital One Jul 2015 - Dec 2016Mclean, Va, Us- Performed competitive analysis and NPV projections to place over $100MM of marketing bids resulting in more than 200K new credit card accounts.- Managed value forecasts, performed risk assessments, and reviewed invoices as the sole analyst on a channel responsible for over 25% of Capital One’s credit card bookings.- Devised and helped build a Tableau monitoring dashboard enabling cross-team performance analysis.
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Marketing InternCommon Sense Media May 2013 - Aug 2013San Francisco, Ca, Us- Helped with the launch of new service called Graphite for the education technology market by performing competitive landscape analysis, managing the production of a collateral piece, helping track bugs, writing marketing copy, and making interface recommendations enacted to improve site usability - Presented options, later implemented, for promoting partners on Common Sense Media, analyzing market research data and researching strategies to drive site and newsletter registrations -
Obama Campaign Headquarters InternshipObama For America Jun 2012 - Aug 2012Chicago, Illinois, Us- Collaborated with the development team to ensure their pages were bug free and assisted with reviewing the Obama for America mobile application- Phone banked and traveled to multiple states over different weekends to canvass and register voters -
Microsoft Summer Intern - Developer And Platform EvangelismMicrosoft Jun 2011 - Aug 2011Redmond, Washington, Us- Invited to continue my internship at Microsoft- Worked 25 hours a week on the Developer and Platform Evangelism team, helping lead a competition incenting the creation of new applications for the Windows Phone 7 -
Marketing Intern - Central Marketing GroupMicrosoft Sep 2010 - Jun 2011Redmond, Washington, Us- Worked 2-3 hours working after every weekday of my senior year of high school - Researched Microsoft's and competitors' social media sites and presented my findings and recommendations to the GM of Global Marketing and Communications and to Microsoft’s head of social media- Evaluated the performance of Microsoft's advertisement agencies
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Intern - Pro ShopYouthforce 2009 - 2010- Helped set up and manage pregame activities for the Sounders FC and Seattle Seahawks and worked in their pro shop
Sam Chase Skills
Sam Chase Education Details
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Washington University In St. LouisPolitical Science And Government -
Mercer Island High School
Frequently Asked Questions about Sam Chase
What company does Sam Chase work for?
Sam Chase works for Kueski
What is Sam Chase's role at the current company?
Sam Chase's current role is Individual Consultant | Product Strategy & Growth | Former Head of Growth and Fraud - Nu Mexico.
What is Sam Chase's email address?
Sam Chase's email address is sa****@****one.com
What is Sam Chase's direct phone number?
Sam Chase's direct phone number is +120633*****
What schools did Sam Chase attend?
Sam Chase attended Washington University In St. Louis, Mercer Island High School.
What are some of Sam Chase's interests?
Sam Chase has interest in Children, Economic Empowerment, Traveling, Snowboarding, Politics, Education, Environment, Scuba Diving, Poverty Alleviation, Hiking.
What skills is Sam Chase known for?
Sam Chase has skills like Spanish, Microsoft Excel, Powerpoint, Microsoft Word, Research, Data Analysis, Microsoft Office, Marketing, Tableau, Sql, Teamwork, Strategy.
Who are Sam Chase's colleagues?
Sam Chase's colleagues are Sandra Mariela Lopez Bernal, Marco Braulio Garibadli, Adriana Rodríguez, Fatima Ramos Plascencia, Cynthia Lopez Martinez, Rubén Gaspar Uribe Segovia, Diego Mendoza García.
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