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Over 20 years Enterprise experiences Leader in driving Technology, Operations, Projects & Improvement initiatives across multiple industries (Printing, Electronic, IT Application, Financial Services, Manufacturing, etc.) Proven track records in guiding cross departmental staffs for target accomplishments. Demonstrated success in diving large scales of Transformation Initiatives for internal stakeholders and external customers for reaching targeted outcomes in operational excellence, process improvement and technology enablement.
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Head Of Digital Business Automation (Dba) Department & Sgs DepartmentKonica Minolta Business Solutions (Hk) Ltd. Apr 2019 - Jul 2023Hong KongManage two departments (DBA, SGS) over 150 staffs under Business Development Division1. DBA Management:- BPO team: Oversee up to 120 on-site & off-site staffs to perform BPO (Business Process Outsourcing) Operations (scanning, indexing, print & mail, document conversion, etc.) for customers- Solution Team: Manage Solution Team (Pre-Sales, Post-Sales Support) for Data Capturing & ECM (Enterprise Content Management) solutions deployment. -
Senior Manager, Strategic Global Services (Sgs) DepartmentKonica Minolta Business Solutions (Hk) Ltd. Nov 2016 - Apr 2019Hong KongSupervise Consultant team, PMO (Project Management Office) team & CRM team for up to 20 members in managing Key Account pre-sales & project deployment tasks.
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Senior Program Manager, Asia PacificLumileds Hong Kong Co Limited Nov 2015 - Aug 2016HkSupply Chain Process Improvement Program for APAC region (China, India, Japan, Korea, Taiwan & Thailand)
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Business System & Process Improvement ManagerMolex Jan 2015 - Jun 2015Hong KongReview Procurement related process & procedures for HK Branch & China (Dong Guan) plant -
Business Process ManagerArrow Electronics Jun 2008 - Jan 2015Hong Kong- Project Management (60% of time): Lead and drive Oracle system integration for regional project team (50 users from Sales, Marketing, Warehouse business unites, IT Functional Analyst and IT Consultant- Process Improvement (40% of time): Drive key improvement initiatives for different local offices to enhance working efficiency and cost reduction for Asia Pacific project team -
Project Manager – Business Process & OperationsGlobal Payments Jan 2007 - Jun 2008Hong Kong- Responsible for conducting all required project management tasks to plan, execute and control the Business Transformation project from HSBC to over 500 users within Global Payments in Asia Pacific region- Transform existing operational procedures of HSBC card payment processing (Batch file & Slip processing, Chargeback & retrieval process, Outsourced process, etc.), and manage vendors of M&Y (external slip data entry) and Fuji Xerox (Statement) in daily basis for SLA & KPI monitoring for QA & Compliance purposes -
Analyst - Process Monitoring & Error ResolutionNortel Networks Feb 2006 - Jan 2007Hong Kong -
Operations Analyst – Business Process ManagementArrow Electronics Aug 2003 - Feb 2006Hong Kong Operational Audit: Conduct regular operational audit in regional offices to ensure SOP compliance for Sales, Marketing & Warehouse team Business Analyst: Bridge between business users and IT team to collect user requirements from relevant stakeholders to document the User Requirement Specification (URS), for IT team deployment
Sam Chen Skills
Sam Chen Education Details
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Master Of Business Administration - Mba -
Finance, General -
Economics -
Pui ChingHkcee -
Pui Ching
Frequently Asked Questions about Sam Chen
What is Sam Chen's role at the current company?
Sam Chen's current role is MBA, PMP, Agile PM Foundation, ITIL Foundation.
What is Sam Chen's email address?
Sam Chen's email address is sa****@****lex.com
What schools did Sam Chen attend?
Sam Chen attended Holmes Institute, Australia, Curtin University, University Of Minnesota-Twin Cities, Pui Ching, Pui Ching.
What are some of Sam Chen's interests?
Sam Chen has interest in Social Services, Economic Empowerment, Education, Environment, Science And Technology, Human Rights, Health.
What skills is Sam Chen known for?
Sam Chen has skills like Erp, Process Improvement, Business Process, Business Process Improvement, Project Management, Vendor Management, Business Analysis, Project Management Office, Pmo Development, Supply Chain, Sap, Supply Chain Management.
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