Operations Manager to Rentokil Pest Control (Residential and Commercial) in Canberra and Albury, Australia wide Preconstruction Termite Barrier Teams (ACT, NSW, QLD, VIC), Initial Hygiene Services in Canberra and Albury and Ambius Indoor Plants (Canberra)Direct reports included a team of 6 Service Managers, 3 Service Planners, Warehouse attendant but oversaw a team of 65.Proven excellence with outstanding results such as:- Australian Pest Control Service Team of the Year 2017- Highest Australian SOS (Service Completed to Target) Ambius Indoor Plant Team 2017 (99.97%), 2018 (100%)- Winner of Operations Manager Incentive to Palm Cove 2018 - finishing as the top Operations Manager

* Sales Excellence Winner• Adopt a proactive approach to safety by consulting with the work force, promoting safe work practices, identifying and assessing workplace hazards and implementing appropriate control measures• Ensure team receive OHS training that allows them to perform their jobs safely.• Assist branch manager in branch action plans, consistent with B.U plans.• Assist branch manager in establishing branch sales budgets/targets.• Assist branch manager to monitor & evaluate sales results to ensure monthly milestones are achieved for the branch.• To maintain and develop relationships between customers and all staff who supply their needs.• Display relentless customer service• Ensure that all deliveries and pickups are carried out in the time specified to the customer.• To provide efficient service, repair or changeover of equipment in the event of a breakdown.• Assist manager to ensure all branch personnel (hire controllers/Sales coordinators, drivers, service,) are aware of customer service standards and adequately trained in paperwork & telephone procedures.• Seek and provide equipment from other suppliers if not available or stocked at Coates at a profitable level.• To ensure all equipment is serviced and maintained in accordance with the Service and maintenance Procedures as specified.• Supervise the operation of all branch administration & systems requirements and the preparation of timely reports in accordance with company guidelines.• Ensure all branch personnel (hire controllers/sales coordinators, drivers, service, etc.) are aware of customer service standards and adequately trained in paperwork & telephone procedures.• Maintain equipment availability• Participate in audits as required• Assist branch manager in implementing corrective actions• Assist manager in continuous improvement of quality procedures and standards• Assist manager in ensuring branch employees are aware of their quality obligations

•Ensure Safety with zero LTI’s (Lost time Injuries) for the branch.•Branch revenue Vs Budget.•Branch recoverables Vs Budget.-rehire, fuel, consumab les and transport.•Cash sales.•Generate leads from conversations with customers.•Asks for the order from the customer and use sales techniques to close the sales.•On sells appropriate items to customers, such as safety equipment, training or aligned products.•Visits customer sites when required to support the selling process.•Daily stocktake.•Organising training for customers.•Organise customer events such as corporate box to Canberra Stadium.•Extensive support of sales team.

•Managing all operations of the branch including transport, hires, bank reconciliation etc.•Raise purchase order numbers.•Transport spreadsheet to ensure maximum return.•Cash sales.•Answered directly to NSW/ACT Operations Manager.•Coordinating all branch meetings.•Quoting of machines (short and long term).•Daily stocktake.•Organising training for customers.•Organise customer events such as corporate box to ANZ Stadium and attend.•Extensive support of sales team.•Completes accurately Hire reports/Agreements, day sheets, data entry/filing, off hires, Stand downs correctly and to time schedules. •Reconciles and/or cross references delivery /pick up / credit / banking / petty cash matters or the like, as applicable. •Operates computer applications effectively, such as but not limited to; Microsoft office – word/excel, purchasing and Baseplan. •Monitors the flow of Hire demands from customers versus plant available and implements solutions, as applicable to meet demands. •Ensures delivery & pick up times are clarified & implemented correctly by Yard rep’s. •Investigates service failures and takes corrective action. •On call 24/7 365days a year