I was brought on to identify and implement a project management solution to fit all teams including Art, Development, Community & Marketing, Narrative, and Game Design. Implemented ClickUp, and designed operating procedures to improve internal communication and efficiency.

I was hired to implement and maintain all software and hardware for 50 employees, as well as redesign standard operating procedures in collaboration with department heads, using new software and automation tools.- Identified, proposed, and implemented Zendesk ticketing software to 34 staff members across 2 departments. This included creating training materials, training staff, and offering post-training support.- Identified, proposed, and implemented an upgraded business text… Show more I was hired to implement and maintain all software and hardware for 50 employees, as well as redesign standard operating procedures in collaboration with department heads, using new software and automation tools.- Identified, proposed, and implemented Zendesk ticketing software to 34 staff members across 2 departments. This included creating training materials, training staff, and offering post-training support.- Identified, proposed, and implemented an upgraded business text messaging platform improving scalability, organization, and quality of communication. This software allows the team to send over 45,000 messages/month to 1200+ active caregivers.- Created and maintained a company intranet containing announcements, documentation, company policies, sales scripts and pricing details. This greatly simplified internal communication and provided a single source of truth for all employees. - Managed all IT related tasks for 50 employees including provisioning and deprovisioning, repairing and upgrading computers, cybersecurity, and helpdesk. Show less

I joined Sublimation Kitchen for the opportunity to gain business experience in a fast-paced, profit-driven environment. They hired me to put systems and processes in place that would help the company recruit and retain a winning team and support the ongoing success of our designer community. - Created company’s first training and information materials. These include informational videos and wholesale documentation, as well as order templates and design guidelines.- Designed and… Show more I joined Sublimation Kitchen for the opportunity to gain business experience in a fast-paced, profit-driven environment. They hired me to put systems and processes in place that would help the company recruit and retain a winning team and support the ongoing success of our designer community. - Created company’s first training and information materials. These include informational videos and wholesale documentation, as well as order templates and design guidelines.- Designed and implemented new wholesale account prospecting processes that resulted in a 30% increase in pipeline growth for 1st Qtr 2019.- Planned and implemented the company’s first help-desk ticketing system and related processes, improving overall support capabilities and designer/user satisfaction. Show less

I was hired at ScenicView Academy to perform gap analysis to help the academy understand areas where patient needs were under-served or unmet and to create new training programs to help our patients acquire essential skills needed to live more independently.- Identified, developed and implemented a training program to help patients use public transit independently. The program taught patients transportation routes, google maps usage, bus/train scheduling and route systems. The program… Show more I was hired at ScenicView Academy to perform gap analysis to help the academy understand areas where patient needs were under-served or unmet and to create new training programs to help our patients acquire essential skills needed to live more independently.- Identified, developed and implemented a training program to help patients use public transit independently. The program taught patients transportation routes, google maps usage, bus/train scheduling and route systems. The program was delivered in a classroom setting and one-to-one sessions. Produced the successful graduation of 60+ patients .-Identified gaps in the patient admissions process resulting in unmet patient needs. Designed root cause methodologies and answer logic algorithms that were developed into a digital admissions system exponentially increasing treatment plan efficacy.- Identified, designed and taught clinical documentation training that taught staff government guidelines and reduced time and information loss. Created digital references , training slides, and documentation templates. Introduced documentation review as part of the employee performance review process.-Identified gaps and overlap in patient assessments resulting in misinformation, wasted time and slowed progression through the program. Created a team of individuals to create and adjust company assessments based on current validity practices, and staff usability. The team's efforts cut assessment hours of staff by 50% and decreased time to graduate by 3 months. Show less

I was hired in the XCEL program to work directly with the patients to assess needs, design and implement ABA therapy techniques, and to implement behavior modification treatments.- Designed and taught lessons bi-weekly based on topics relevant to the group and in line with ABA methods. The classes were designed to teach appropriate social skills while giving other staff the opportunity to observe and adjust behaviors.- Worked individually with over 100 patients and participated… Show more I was hired in the XCEL program to work directly with the patients to assess needs, design and implement ABA therapy techniques, and to implement behavior modification treatments.- Designed and taught lessons bi-weekly based on topics relevant to the group and in line with ABA methods. The classes were designed to teach appropriate social skills while giving other staff the opportunity to observe and adjust behaviors.- Worked individually with over 100 patients and participated in the successful program completion of over 25 patients.- Created clinical billing documentation that was praised as being thorough and concise by government auditors. The documentation was used to train staff in multiple departments. Trusted with training all XCEL staff to meet enhanced company standards. Show less

Discovery Academy is a therapeutic boarding school for troubled teens. Students had a range of maladaptive behaviors and situations including addiction, suicidal ideation, gang affiliation, violence, and personality disorders. I was hired to be an example and to model appropriate behavior while implementing individualized treatment plans. - Completed and used certifications in dispute resolution and physical restraint to keep students from harming themselves or others. -… Show more Discovery Academy is a therapeutic boarding school for troubled teens. Students had a range of maladaptive behaviors and situations including addiction, suicidal ideation, gang affiliation, violence, and personality disorders. I was hired to be an example and to model appropriate behavior while implementing individualized treatment plans. - Completed and used certifications in dispute resolution and physical restraint to keep students from harming themselves or others. - Implemented psychological techniques learned from my education to address daily issues. This included Positive Psychology and CBT techniques. - Utilized a tweaked token economy with set levels to encourage positive behavior. Enforced by earning and losing levels associated with rewards determined by the therapist. Observed behavior and wrote extensive clinical notes after each shift to inform future treatment plans. Show less

Solutionreach offers a HIPAA compliant practice management, marketing and messaging solution for doctor and dental offices. I was hired as an account manager and implementation specialist to support and train our clients as well as grow the business and financial relationship- Assigned by executive management to design, produce, and deliver the company’s first online “webinar” training series containing 60+ live and pre-recorded sessions. Developed course materials as well as visual… Show more Solutionreach offers a HIPAA compliant practice management, marketing and messaging solution for doctor and dental offices. I was hired as an account manager and implementation specialist to support and train our clients as well as grow the business and financial relationship- Assigned by executive management to design, produce, and deliver the company’s first online “webinar” training series containing 60+ live and pre-recorded sessions. Developed course materials as well as visual presentations. The program effectively trained over 5000 dentists, doctors and staff on the Solutionreach platform.- Recognized leader in 2012 for producing high client retention rates (95%), highest active user rates (90%), and highest amount of client trainings completed, for a client base of 200 relationships, leading to a promotion and commission to develop a training webinar series.- Specialized in high risk accounts due to high retention and customer satisfaction scores. Credited for retaining 40+ high-value accounts totalling $60K+ of MRR in otherwise lost revenues. Show less