Sam Christmas Email & Phone Number

Brighton, Gb

London, England, United Kingdom

Brighton, United Kingdom

• Running a build team building and configuring all client-facing production server environments and POCs for Web, RDS and SQL (including CentOS7 and Ubuntu) in Access’s VMWare/vSphere/vCloud Director UK, US and Australian VDCs. In total over 300 separate client environments built ranging from Web-only to Web/RDS/SQL/FTPs/SFTP/REDIS and Dedicated Domains.• Offering server and environment design consultancy for new applications and sites deployed within our datacentre. • Installing, configuring and troubleshooting MS RDS applications in both single-server and multiple-server farms.• Load Balancing URLs with Brocade (Pulse) SteelApp load balancers for many different types of URL/service/application running within our VDC. Requesting, converting SSL certs using OpenSSL and applying accordingly.• Creation (from scratch) and maintenance of all Access’ server build documentation processes for Partially Private, Isolated, Multi-Instance SQL and Dedicated Domain server environments and load balancers (Brocade (Pulse) VTM)• Training new starters in BAU tasks and showing them how to build and deploy our server environments.• Providing 2nd and 3rd Line server and application support via JIRA, FreshService and RemedyForce for hosting-related application issues for Access’ product suite.• Acting point of escalation for our Head of Operations in his absence for urgent VDC/server environment issues. • Working with support Team Leaders and Managers to help support maintain their client SLAs and keep their environments clutter-free and always available.• General maintenance of the cloud hosting environment and some core infrastructure – rolling out change requests in an ITIL-centric hosting service desk environment.• Powershell scripting various maintenance tasks and server build prerequisites.• Responsible for many day-to-day SQL admin tasks.• On-Call one week in four 24x7 for P1 issues in our VDCs.

London, United Kingdom

LoopUp™ is a Software-as-a-Service (SaaS) conferencing solution for remote enterprise meetings. We exist for two reasons: to make conference calls less painful and to make collaboration easy.Conference calls and online meetings have been painful for a long time – we think too long! ‘Who just joined?’ ‘Who’s that speaking?’ ‘Who has all the background noise?’ ‘Can you see my screen yet?’ These are just a few of the classic frustrations that have plagued conference calls and online meetings for the last 20 years and that plague them still today.LoopUp solves these problems in a simple and powerful way. A LoopUp invite is created in a couple of clicks, formatted with your meeting details. LoopUp alerts you when your first guest joins the meeting, calls out to your phone when you wish to join, shows you who’s on and who’s speaking, and lets you share your screen with a click.LoopUp sells direct to the enterprise market and via major distribution partners including Alcatel-Lucent Enterprise, BT, and Cable & Wireless Communications. LoopUp is delivered globally 24×7 from regional data centers and support teams in Europe, North America and Asia-Pacific.

Brighton, United Kingdom

Successful Digital Asset Management is a vital process for large companies. A digital asset is any kind of digital file which is valuable for an organisation, such as images, logos, presentations and company reports. Digital Asset Management software provides companies with a solution to manage and share all their digital assets.Our system, Asset Bank is used by 17 FTSE 100 companies in the UK and over 400 organisations around the world. As with any of our custom software development services, Bright Interactive works closely with clients to understand your business and then provide a digital asset management solution that suits your needs. We also provide friendly, highly technical customer support.

E-commerce, business and smart retail solutions for growing businesses.

• Handling and resolving all technical problems from a base of around 400 employees in TPR’s Brighton offices via BMC/Magic self-service portal.• Windows Desktop support including Active Directory (creation, deletion, administration, security/distribution groups) MS Exchange users and mailboxes. • Managing and rebuilding Windows profiles on local client machines. • Offering desk-side and phone support for all in-house applications including Hummingbird DM and MSCRM.• Setting up and managing hardware loans for TPR employees.

• Required to provide immediate on-the-spot fixes and advice for IT & Telecommunications software and hardware issues for a wide range of support queries from Dewey & LeBoeuf Legal Partners, Paralegals, Legal secretaries and Document Production staff, including Windows XP / Office 2003 issues.• Responsible for setup, maintenance and repair of Windows XP SP2 Dell Desktop PCs, Printers (network and parallel/USB) Video, Web and Telephone conferencing hardware and software, Laptops, Projectors, Blackberries (including extensive Blackberry Enterprise Server configuration), Radio Microphones.• Testing and maintaining LAN connectivity through from switch/patch to end user floor ports in the building. • Maintenance of email user groups and permissions via MS Exchange and Active Directory.• Running complete daily tape backups of business critical systems via Arcserve Backup.• Remote management and installation of Avaya VoIP/Digital telephony.

Education record

Education record