OBJECTIVEProfessional Information Technology Specialist with 25+ years of experience, seeking a challenging position as an:Information Technology Specialist/ ArchitectProcess driven to lead, and contribute to an Information Technology team that solutions, implements and supports IT environments, to streamline business processes and procedures; while providing cost savings, adoption of digital innovation, and exemplary end user experiencesPROFILE• Over 25 years of IT experience including Project Management, Solution Design & Digital Innovation• Goal driven, consultative approach with outstanding organization, communication, and customer service• Management, supervision and mentoring of local and dispersed IT Teams• Engineering, support and administration of servers, desktops, operating systems and applications• Ability to work as part of a team (or independently), supporting multiple tasks in fast paced environments• Focused on Agile Digital Transformation, Automation and Innovation methodologies • Strong customer facing (C-Level) presentation skills• Strategic knowledge of Global Managed Service Provider (MSP) objectives to include offshore alignments, innovation and cost savingsAREAS OF EXPERTISESolution Architecture & Design Project Management and ImplementationDigital Workplace Transformations ITIL v3 Framework (Change/Release Mgmt., etc.)IT Mentoring and Management Innovation and “shift-left” methodologiesVendor App Support (including Microsoft, VMWare) Solution Cost and Pricing AnalysisEnd User device management and support Security Mgmt. - AV Support & RemediationAutomation Initiatives Product Demonstrations & Solution PresentationsService Desk Support and Management Solution Risk Assessment and ManagementIT Asset Management Analysis, Reporting and DocumentationData Center Infrastructure Operations Server Hardware, OS and Application AdministrationPROFESSIONAL TRAINING AND CERTIFICATIONS• VMWare Certified Professional (v5.1 – Data Center Virtualization)• A+ Computer Service Technician• Certified NetWare Engineer• Microsoft Certified Systems Engineer• Altiris Certified Engineer & Authorized Consultant• ITIL v3 Framework Training• Modern Management End User Device management technologies (Intune, Workspace One)• Traditional End User device management technologies (SCCM, LANDesk, etc.)• IT Asset Management Tooling, Processes and Procedures• Risk Management and Remediation • ITSM platforms including ServiceNow• Digital Workplace implementations and transformations
Listed skills include Vmware, Disaster Recovery, Technical Support, Networking, and 14 others.
