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Sam Coffey is listed as Director Customer Support at Mistplay, a with 46 employees, based in Toronto, Ontario, Canada. AeroLeads shows a work email signal at yangaroo.com and a matched LinkedIn profile for Sam Coffey.
Sam Coffey previously worked as Head of Support at Mistplay and Customer Service Lead at Clipwire Games. Sam Coffey holds Level 1, Electrical Technician from Conestoga College.
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AeroLeads found 1 current-domain work email signal for Sam Coffey. Compare company email patterns before reaching out.
5+ years of experience with Technical Support in a Software Environment and thrilled to be leading a team in the exciting world of Mobile Games. I excel at acting as the voice from a customer-facing perspective and LISTENING to our community. Empathy and transparency is key! I also thrive at breaking down that feedback for our team and recognizing future process and pipeline improvements while delivering data-driven results. Data is BEAUTIFUL and it helps keep the players happy :)
Listed skills include Music, Music Production, Pro Tools, Sound, and 16 others.
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Toronto, Ontario, Canada
Being player OBSESSED-We are OBSESSED with providing the best customer support journey to our users!Helping teams GROW-Dramatically improving CSAT & response times to ensure users are helped FASTBeing data-driven-The data is there, we just need to use it! I’m an expert at connecting & marrying user data with support data and showing the entire team how it works☺️
Toronto, Ontario, Canada
-Facilitates the management of multiple CS functions & team members. -Working closely with other departments & stakeholders to drive great outcomes for our mobile games-Analyze and review department metrics and results, accurately identifying opportunities and impact areas at a high level. -Oversee the integration of new systems to improve CS workflow. -Designed & launched Clipwire's first VIP Program to provide our most dedicated players with top-tier service
● Provided remote client support for users of Yangaroo’s digital media distribution system (DMDS) to assure a smooth and efficient delivery of assets (audio tracks and music videos) from artists and record labels (independant and major) to broadcasters (television networks and radio stations in Canada and the U.S.) using customer service software, telephone, e-mail and live-chat as channels of communications. ● Supervised delivery of release/submission from beginning to end… Show more ● Provided remote client support for users of Yangaroo’s digital media distribution system (DMDS) to assure a smooth and efficient delivery of assets (audio tracks and music videos) from artists and record labels (independant and major) to broadcasters (television networks and radio stations in Canada and the U.S.) using customer service software, telephone, e-mail and live-chat as channels of communications. ● Supervised delivery of release/submission from beginning to end, including technical troubleshooting, ensuring correct filetype and codecs, coordinating with broadcasters to ensure the timely delivery of assets and clearing discrepancies. ● Ingested media by pulling from a FTP (Filezilla) or Aspera via web browser and update metadata directly to file once cleared from our QA team to ensure broadcast standards are met. ● Collaborated with record labels, film studios, and independent artists to submit their works to our awards submission platform (Juno Awards, CSA, Latin Grammys, Country Music Association Awards, Golden Globes, Daytime Emmys) to be considered in their respective categories. Show less
● Assist customers with products and any questions they had regarding the operation and quality● Maintained and cleaned store and inventory, including maintaining instruments, making sure instruments were tuned up and minor repairs● Occasionally taught students guitar according to the Hal Leonard beginner guitar book series● Handle all transactions, rental agreements, and lesson scheduling
Toronto, Canada Area
● Facilitate the streaming and archiving of corporate webcasts for clients including Bombardier, Bell, and Scotiabank● Configure and maintain encoders for live events● Perform video switching and audio mixing while monitoring feed● Keep in constant communication with Producers and Clients to ensure broadcast standards are met
Other employees you can reach at mistplay.com. View company contacts for 46 employees →
Anik Bonnema
Colleague at MistplayVancouver, British Columbia, Canada
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Misty Myers
Colleague at MistplayMontreal, Quebec, Canada
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Freddy Tannous
Colleague at MistplayMontreal, Quebec, Canada
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Bence Lukacs
Colleague at MistplayMontreal, Quebec, Canada
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Devin Curtis
Colleague at MistplayMarquette, Michigan, United States
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Aditya Chintalapati
Colleague at MistplayIndia
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Erika Mastronardi
Colleague at MistplayGreater Montreal Metropolitan Area, Canada
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Renna Wehbe
Colleague at MistplayToronto, Ontario, Canada
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Andres Mondragon Becker
Colleague at MistplayMontreal, Quebec, Canada
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Eudora Liu
Colleague at MistplayMississauga, Ontario, Canada
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Graduated with Honors
Quick answers generated from the profile data available on this page.
Sam Coffey works for Mistplay.
Sam Coffey is listed as Director Customer Support at Mistplay.
AeroLeads has found 1 work email signal at @yangaroo.com for Sam Coffey at Mistplay.
Sam Coffey is based in Toronto, Ontario, Canada while working with Mistplay.
Sam Coffey has worked for Mistplay, Clipwire Games, Yangaroo, Inc., Allegro Music, and Nasdaq Omx.
Sam Coffey's colleagues at Mistplay include Anik Bonnema, Misty Myers, Freddy Tannous, Bence Lukacs, and Devin Curtis.
You can use AeroLeads to view verified contact signals for Sam Coffey at Mistplay, including work email, phone, and LinkedIn data when available.
Sam Coffey holds Level 1, Electrical Technician from Conestoga College.
Sam Coffey is listed with skills including Music, Music Production, Pro Tools, Sound, Video, Audio Engineering, Audio Post Production, and Final Cut Pro.
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