Sam Coffey
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Sam Coffey Email & Phone Number

Director, Customer Support at Mistplay
Location: Toronto, Ontario, Canada 7 work roles 2 schools
1 work email found @yangaroo.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email s****@yangaroo.com
LinkedIn Profile matched
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Current company
Role
Director, Customer Support
Location
Toronto, Ontario, Canada
Company size

Who is Sam Coffey? Overview

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Quick answer

Sam Coffey is listed as Director, Customer Support at Mistplay, a company with 46 employees, based in Toronto, Ontario, Canada. AeroLeads shows a work email signal at yangaroo.com and a matched LinkedIn profile for Sam Coffey.

Sam Coffey previously worked as Director Customer Support at Mistplay and Head of Support at Mistplay. Sam Coffey holds Level 1, Electrical Technician from Conestoga College.

Company email context

Email format at Mistplay

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{first}.{last}@yangaroo.com
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AeroLeads found 1 current-domain work email signal for Sam Coffey. Compare company email patterns before reaching out.

Profile bio

About Sam Coffey

5+ years of experience with Technical Support in a Software Environment and thrilled to be leading a team in the exciting world of Mobile Games. I excel at acting as the voice from a customer-facing perspective and LISTENING to our community. Empathy and transparency is key! I also thrive at breaking down that feedback for our team and recognizing future process and pipeline improvements while delivering data-driven results. Data is BEAUTIFUL and it helps keep the players happy :)

Listed skills include Music, Music Production, Pro Tools, Sound, and 16 others.

Current workplace

Sam Coffey's current company

Company context helps verify the profile and gives searchers a useful next step.

Mistplay
Mistplay
Director, Customer Support
montréal, quebec, canada
Website
Employees
46
AeroLeads page
7 roles

Sam Coffey work experience

A career timeline built from the work history available for this profile.

Director Customer Support

Current

Toronto, Ontario, Canada

Being player OBSESSED-We are OBSESSED with providing the best customer support journey to our users!Helping teams GROW-Dramatically improving CSAT & response times to ensure users are helped FASTBeing data-driven-The data is there, we just need to use it! I’m an expert at connecting & marrying user data with support data and showing the entire team how it.

Feb 2024 - Present

Head Of Support

Current

Montreal, Quebec, Canada

Oct 2022 - Present

Customer Service Lead

Toronto, Ontario, Canada

-Facilitates the management of multiple CS functions & team members. -Working closely with other departments & stakeholders to drive great outcomes for our mobile games-Analyze and review department metrics and results, accurately identifying opportunities and impact areas at a high level. -Oversee the integration of new systems to improve CS workflow..

May 2020 - Oct 2022

Customer Service Representative

Toronto, Ontario, Canada

May 2019 - May 2020

Customer Service Specialist

Yangaroo, Inc.
  • Provided remote client support for users of Yangaroo’s digital media distribution system (DMDS) to assure a smooth and efficient delivery of assets (audio tracks and music videos) from artists and record labels.
  • Supervised delivery of release/submission from beginning to end… Show more
  • Supervised delivery of release/submission from beginning to end, including technical troubleshooting, ensuring correct filetype and codecs, coordinating with broadcasters to ensure the timely delivery of assets and.
  • Ingested media by pulling from a FTP (Filezilla) or Aspera via web browser and update metadata directly to file once cleared from our QA team to ensure broadcast standards are met.
  • Collaborated with record labels, film studios, and independent artists to submit their works to our awards submission platform (Juno Awards, CSA, Latin Grammys, Country Music Association Awards, Golden Globes, Daytime.
Mar 2014 - May 2017

Customer Service Representative

Allegro Music
  • Assist customers with products and any questions they had regarding the operation and quality
  • Maintained and cleaned store and inventory, including maintaining instruments, making sure instruments were tuned up and minor repairs
  • Occasionally taught students guitar according to the Hal Leonard beginner guitar book series
  • Handle all transactions, rental agreements, and lesson scheduling
Oct 2011 - Feb 2014

Webcast Technician

Nasdaq Omx

Toronto, Canada Area

  • Facilitate the streaming and archiving of corporate webcasts for clients including Bombardier, Bell, and Scotiabank
  • Configure and maintain encoders for live events
  • Perform video switching and audio mixing while monitoring feed
  • Keep in constant communication with Producers and Clients to ensure broadcast standards are met
Mar 2011 - Sep 2013
Team & coworkers

Colleagues at Mistplay

Other employees you can reach at mistplay.com. View company contacts for 46 employees →

2 education records

Sam Coffey education

Certificate, Audio Production

Harris Institute

Graduated with Honors

FAQ

Frequently asked questions about Sam Coffey

Quick answers generated from the profile data available on this page.

What company does Sam Coffey work for?

Sam Coffey works for Mistplay.

What is Sam Coffey's role at Mistplay?

Sam Coffey is listed as Director, Customer Support at Mistplay.

What is Sam Coffey's email address?

AeroLeads has found 1 work email signal at @yangaroo.com for Sam Coffey at Mistplay.

Where is Sam Coffey based?

Sam Coffey is based in Toronto, Ontario, Canada while working with Mistplay.

What companies has Sam Coffey worked for?

Sam Coffey has worked for Mistplay, Clipwire Games, Yangaroo, Inc., Allegro Music, and Nasdaq Omx.

Who are Sam Coffey's colleagues at Mistplay?

Sam Coffey's colleagues at Mistplay include Kartik Arora, Andrew Louis, Andres Mondragon Becker, Bence Lukacs, and Adam Horwich.

How can I contact Sam Coffey?

You can use AeroLeads to view verified contact signals for Sam Coffey at Mistplay, including work email, phone, and LinkedIn data when available.

What schools did Sam Coffey attend?

Sam Coffey holds Level 1, Electrical Technician from Conestoga College.

What skills is Sam Coffey known for?

Sam Coffey is listed with skills including Music, Music Production, Pro Tools, Sound, Video, Audio Engineering, Audio Post Production, and Final Cut Pro.

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