I am a results-driven Global Services Director with over 20 years of experience leading cross-functional teams in product management, technical support, and field services across global markets. Throughout my career, I have demonstrated a strong ability to drive process improvements, enhance customer satisfaction, and optimize operational efficiency.In my most recent role at Leidos, I led global technical and product support teams that provided 24/7 support for over 24,000 deployed products across 120 countries, which resulted in a 50%+ increase in customer satisfaction through strategic data analysis and process improvements. I also played a key role during the acquisitions, ensuring a seamless integration process while maximizing synergies.I have a strong background in data analysis, project management, and process optimization, with a proven track record of achieving zero critical findings during ISO audits and implementing digital transformation initiatives that have driven significant service performance improvements. As a strategic leader, I excel at fostering collaboration, managing high-impact projects, and delivering exceptional customer service.I am passionate about leveraging my experience to drive organizational success and am excited about for opportunites to utilize skills in strategic leadership and process optimization.2021 – 2023DIRECTOR SERVICES PRODUCT SUPPORT, LEIDOS2020 – 2021DIRECTOR CHECKPOINT PRODUCT SERVICES, LEIDOS ACQUIRED L-3 SDS2014 – 2020MANAGER, GLOBAL SUPPORT SERVICES, L-3 HARRIS2008 – 2014MANAGER, GLOBAL TECHNICAL SUPPORT, L-3 COMMUNICATIONS2005 - 2008TECHNICAL SUPPORT SUPERVISOR, L-3 COMMUNICATIONS2003 – 2005TECHNICAL SUPPORT SPECIALIST, L-3 COMMUNICATIONS2002 – 2003 EDS FIELD SERVICE TECHNICIAN, L-3 COMMUNICATIONS1996 – 2001ELECTRONICS OPTICAL ORDNANCE TECHNICIAN, UNITED STATES MARINE CORPSACTIVITIES/VOLUNTEERING Beyond my professional achievements, I am passionate about giving back to the community. I regularly participate in medical mission trips to Nicaragua, where I provide logistical support and coordinate with local health ministries to deliver medical assistance to underprivileged communities.
Listed skills include Dod, Systems Engineering, Cross Functional Team Leadership, Military, and 8 others.
