Sam Cooper Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Cotton On is an Australian retail chain, known for its fast-fashion clothing for men, women, teenagers and children. It has almost 1200 stores in 12 countries and employs 17,000 staff in Australia and internationally. Cotton On also operates Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, T-bar and Factorie and owns Supré.My Responsibilities & Role:- Cotton On Sylvia Park Mega is the 3rd biggest store in New Zealand and one of the biggest mega stores in the industry.- Responsible for 4 departments (Mens, Ladies, Rubi & Body) and the managers within each. Manage 50+ team members across all brands.- Training of new staff and developing existing team members and managers to reach their full potential.- Progressing staff and department managers to help grow and mature for further positions.- Responsible for meeting and exceeding KPI's results and budgets.- Able to successfully handle customer and staff situations/ objections through strategic methods. e.g. ACE (Acknowledge, Clarify and Educate)- Ongoing communication with Store and Regional Manager to ensure all targets are met.- Ability to forecast daily, weekly and monthly budgets, KPI's and stock levels.- Able to execute visual merchandising and standards in store within a quick time frame (3 day turnover).- Establish key store specific VM changes and promotions based on sales, best sellers and stock levels.- Responsible for educating staff on loss prevention efficiencies whilst maintaining a positive culture.

Auckland, New Zealand

Youi NZ Pty Limited is a registered general insurance company which underwrites its own policies.My Responsibilities:- Check to ensure that appropriate changes were made to resolve customers' problems.- Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.- Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.- Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.- Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.- Determine charges for services requested, collect deposits or payments, and/or arrange for billing.- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.- Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.- Order tests that could determine the causes of product malfunctions.- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems.- Refer unresolved customer grievances to designated departments for further investigation.- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.- Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims.- Review insurance policy terms in order to determine whether a particular loss is covered by insurance.- Solicit sale of new or additional services or products.

Education record

Activities and Societies: Soccer Team, Rugby Team, Badminton Team, Cricket Team, Drama Plays

Education record