Proven Professional Services Management and Program Management expertise in Telecommunications, Managed Services and IT as a Service.I comprise a unique balance of customer centric skills, program management, people management, business acumen and technical skills.I am described as highly innovative, motivated, self-propelled, professional, passionate, persistent and trustworthy individual who inspires and supports others to achieve their best. I am resourceful, adaptable, results focused and keenly customer centric.I have proven expertise in delivering business strategy, process design and large technology implementation projects to step-change and improve the customer experience and business capability.Specialties: - Scaled transformation programs- Transition Management- Implementing Innovative and customer centrentic initiatives- Service Delivery & Operational ExcellenceI am managing a team of Project Managers and Implementation engineers to deliver a variety of complex Telco and IT solutions for our domestic corporate customers.