Sam Cretaro Email & Phone Number

Toronto, On, Ca

Richmond Hill, Ontario, Canada

• Use Cisco Unity Connections server daily to set up, configure and disconnect user profiles• Provide tech support to employees with their telephones and Jabber• Set up, disconnect, provide tech support, maintain, and order voicemail licenses and long-distance codes, toll free lines & local DID’s• Update the company Intranet with new and terminated employees/title & position changes/ cell phone numbers• Handles software payments and subscriptions• Routing documents to different departmental managers to get approvals for purchases• Use SAP to generate reports for monthly sales meetings• Create and delete SAP user accounts• Create, disconnect, and managing access control in Spire• Filter incoming SPAM emails daily• Maintain and block email addresses & hosts on Security Gateway• Get quotes and handle purchase orders for hardware and software• Set up, disconnect, provide tech support, maintain, and order Zoom and Box licenses• Order laptops, monitors, printers, MS Office Licenses, Dock Stations, and other inventory• Maintain and order Adobe, Bluebeam, Chaos, Freshworks, Microvellum, AutoCAD, etc licenses• Add and remove recipients from reports• Help our software developers with tasks to reduce workload• Provide support to make sure overall tasks and policies are being run smoothly

Richmond Hill, Ontario, Canada

• Prepared, posted, and verified customer payments and transactions• Emailed invoices to customers• Notified customers about their outstanding balance for payment facilitation• Processed incoming payments from customers via cheques, EFT, and credit cards• Prepared bank deposits• Verified discrepancies or payment issues• Kept a well-maintained record of all customer invoices, statements and payments

Richmond Hill, Ontario, Canada

• Answered 150+ calls per day using Cisco Unified Attendant Console• Transferred calls to appropriate employees• Sorted and distributed mail• Checked and sent out daily faxes• Placed weekly office inventory orders• Placed weekly office grocery orders• Handled incoming inquiries, responded appropriately and managed crowd flow

Toronto, Ontario, Canada

• Provided general administrator support to clinicians• Scheduled and co-ordinated visitors and patients in a professional and courteous manner• Utilized Oscar EMR to schedule patient appointments, manage patient records, ensuring accuracy and compliance with privacy regulations.• Prepared reports, documents, and letters that are confidential• Handle incoming inquiries, respond appropriately, and manage crowd flow• Assisted physician inside the medical room• Excellent trouble shooting skills to resolve patient complaints, anticipate customer needs and recommend solutions

Toronto, Ontario, Canada

• Communicated with staff, patients, families, internal, and external parties• Accepted, co-ordinated and triaged telephone calls and inquiries and processed them in an appropriate and timely manner• Utilized Oscar EMR to schedule patient appointments, manage patient records, ensuring accuracy and compliance with privacy regulations.• Maintained an effective filing system, hard and electronic copy• Updated and registered patient information• Co-ordinated patient appointments and prioritized appointments and scheduling