 Interact with customers to provide a positive experience Ensured my actions complied with all state and federal gaming regulations Transported large amounts of money and worked with other departments to follow policy Worked with customers to address any questions or complaints  Provided basic first aid and CPR to patrons  Answered outside phone calls in a polite and professional manner.

 Compile transfer lists from multiple departments, ensure its accuracy, and then disperse the information to the right agencies Enter offender information where accuracy is imperative to be uploaded into a statewide database Write reports to document any incidents or notable actions that may occur in detail  Processed incoming new offenders, verified identities of those releasing while using two different databases and worked with different agencies during the releases Took the lead in crisis situations by directing personal and ensured the situation was contained to be resolved properly Communicated with offenders on a regular basis to ensure that all policies and rules were adhered to.