Sam Darr Email & Phone Number

London Area, United Kingdom

In this leading digital commercial role, I manage the pipeline of digital adoption challenges and solving them progressively, working towards removing any barriers to implementation, and the delivery of new customer journeys. I lead the project working groups in an Agile methodology, driving business growth KPIs by devising solutions to increase registered and active customer volumes; web, mobile app channel and digital service journey usage. Also, I play a vital role in developing and implementing strategies of internal personnel innovation and adoption of our digital banking products suite. Following are highlights of the key achievements that I attained:► Established a culture of innovation and continuous process improvement by executing customer campaigns and promoting online channel experiences, capitalising on digital opportunities.► Shaping cross-functional team collaboration across the Bank (inc Change Delivery, L&D, Ops, Product Owners, Development Scrum teams and Marketing), to find solutions for our customer needs, improve the existing customer experience and drive digitalisation.

London Area, United Kingdom

In this role, I am at the helm of affairs for managing the delivery of digital products and services by providing direction and support to team members. I am tasked with delivering insightful recommendations to streamline technology launch initiatives and drive changes to digital channels. In addition, I enhance the client experience and brand image by improving service standards and optimising incident management processes. Also, I play a vital role in developing and implementing digital services by reviewing business requirements, ensuring proper configuration of system setup, and executing new operational processes.Following are highlights of the key achievements that I attained:► Educated clients on using Barclays’ digital capabilities by deploying a variety of interventions.► Facilitated change management initiatives while representing the front office and ensuring the accomplishment of channel experience KPIs, including NPS.

London Area, United Kingdom

Continuation of previously held Specialist Support Manager position following successful completion of Fraud Oversight secondment.

London Area, United Kingdom

In the capacity of Fraud Oversight Manager, I was responsible for safeguarding the business and clients without compromising the accessibility of banking products and services by developing fraud strategies, coordinating fraud prevention operations, and heading product teams. I was instrumental in analysing and producing key data metrics (risk events, complaints, key risk indicators, and SLAs) to provide an overall view of the control environment. Moreover, I collaborated with the Chief Controls Office and Financial Crime department to handle and close fraud risk observations and events timely. I served as a Subject Matter Expert (SME) to manage banking fraud control documentation and procedures. Key Accomplishments:► Managed the execution of fraud strategies, systems, and controls that drove loss reduction and ensured the protection of clients' assets.► Influenced interventions with a positive impact on the customer experience by analysing performance indicators (complaint volumes, colleague feedback, and control insights).► Improved knowledge of the business personnel on fraud threats through training and guidance.

London Area, United Kingdom

During my tenure as Specialist Support Manager, I managed clients with a turnover of £6.5M while devising strategies to support the client growth agenda. Also, I championed digital and non-branch solutions while educating clients on cyber security risk management and fraud. I was instrumental in ensuring the provision of best-in-class services to new-to-bank and new-to-product clients with money transmission and liquidity requirements. Furthermore, I prevented fraud, reduced financial/reputational losses, as well as improved customer profitability by employing cyber security systems and controls.Achievement Highlights:► Commended by leadership for delivering quality support to clients regarding fraud awareness and protection and won the "Service Team of the Year" award. ► Enhanced self-service capabilities of clients through external training and adoption of corporate digital banking products.

London Area, United Kingdom

While working at Make It Cheaper Ltd, I was acknowledged for delivering strategic consultancy for managing a portfolio of high-value clients for energy procurement. Key Accomplishments:► Fostered productive relationships with direct clients, 3rd party suppliers, and internal stakeholders to accomplish account management objectives.► Increased sales and generated revenue streams by promoting and selling a wide range of energy services to corporate clients.

Leicester, England, United Kingdom

As Senior Sales Executive, I exceeded operational plans and supported teams to accomplish business goals with a keen focus on driving business success and growing sales. I finalised energy contracts with high-net-worth B2B clients by leveraging strong commercial acumen and a consultative sales approach.Key Highlight: ► Employed consultative sales approach to negotiate and win thousands of B2B contracts with SME clients.► Successfully secured tenders of more than £20K through solution selling and account management.

Bachelor Of Science - Bs, Computer Studies

Hnd, Computing

A Levels