Sam Darroch Email & Phone Number

Rugby, Warwickshire, United Kingdom

- Lead a team of six Account Specialists providing guidance and management support to enable a high performing team- Actively engage with key stakeholders to ensure customers receive the best possible experience- Responsible for managing accounts of over of £3.7m- Attend centre visits to provide technical, system and product support

Coventry, United Kingdom

• Built and maintained a strong professional relationship with allocated centre range (325 Centre’s) and balanced the requirements and expectations of the customer whilst communicating these needs effectively to other departments within the business.• Assisted in the co-ordination of delivery in the use of Pearson qualifications and exams management and delivery systems.• Attended centre visits to provide technical, system and product support• Gained knowledge of the Education Sector in order to provide efficient Customer Service

Coventry, United Kingdom

• Processed candidate registrations and centre claims • Verified results and certification via phone and email• Ordered fulfillment of candidate packs and support materials. • Resolved customer enquiries and queries relating to EDI products by telephone and email. • Maintained accurate customer records and system databases. • Developed process guides for internal and external use.

Coventry, United Kingdom

- Assisted with managing a team of support staff and carrying out staff development and training.- Provided help and advice to learners and potential learners regarding future and current job prospects.

Coventry, United Kingdom

Carried out general administration duties (including diary management, mail distribution, data entry etc). Supported learners and provided general advice on training courses.