- Led a team of 15+ technicians in delivering IT solutions for 600+ government personnel, managing systems, endpoints, and software to ensure interoperability across telecommunication programs, network administration, and IT infrastructure.- Provided on-the-job training for junior team members, focusing on infrastructure configuration, preventative maintenance, and Department of Defense (DoD) security policies to enhance individual skill proficiency.Fulfilled administrative functions and reporting requirements to ensure strict compliance with regulatory frameworks from NIST and other organizational standards, maintaining peak audit readiness and operational awareness.- Guided day-to-day helpdesk operations, resolving over 500 tickets and counting. Responsible for the provisioning and deprovisioning of user accounts, lifecycle maintenance of endpoint devices, and resolution of technical issues to uphold business continuity.

- Provided comprehensive guidance and technical expertise in field artillery, organizing training schedules, delivering operational briefs, and calculating mathematical firing data to ensure accuracy and precision throughout hazardous live-fire training events.- Verified and validated fire direction data, maintaining company protocols, safety standards, and risk management across operations, contributing to the successful safe execution of live-fire actions and overall team readiness.- Planned and coordinated logistics for large-scale field events and training actions to enhance team proficiency, individual skill development, and data processing times, strategically optimizing the utilization of resources and company assets.

Training Supervisor/ Small Team Leader- Organized and implemented a training schedule for a team of four soldiers.- Prepared, created and briefed graphical products to create common understanding for operations.