Sam Davis Email & Phone Number

Austin, Texas Area

• Sr. Project Engineer for MasterCard Account
• Manage daily operations, monitor the health of the VC infrastructure and endpoints, work to resolve any issues found
• Test and help with deployment of Polycom products
• Assist video technicians and operators with problems
• Oversee infrastructure and codec upgrades
• Help support integrated conference rooms with Polycom devices

Houston, Texas Area

• Oversee daily operations, monitor the health of the VTC infrastructure, work to resolve any issues found
• Test and deploy new Polycom products
• Assist video technicians, operators and programmers as issues arises
• Oversee on site infrastructure upgrade project for implementation of Skype for Business
• Provide onsite support for integrated conference rooms involving Polycom, Crestron and all other A/V devices
• Upgrade Crestron Code as needed

Austin, Texas Area

• Appointed to new API position in the Development Group to support Elite customers.
• Point of contact support for Crestron, AMX, Extron, and other manufactures worldwide.
• Defined all API functions, operations, and commands for Group Series including Templates.
• Consistently resolved numerous issues for World Wide Elite customers such as the FBI, Pentagon, Disney, Pixar, Microsoft, Adobe, Facebook, Telstra, Barclay’s, Goldman Sachs, etc.
• Developed Test Cases for QA.
• Created AMX and Crestron programs for API testing.

Austin, Texas Area

• Moved to New Product group to work on API/REST API of infrastructure products.
• Provided pre-release deployment testing on Polycom UC Infrastructure devices.
• Confirmed the ability to install, upgrade, and downgrade the previous, current, and upcoming software versions.
• Developed Test Cases.
• Created deployment guides, best practices, and all other support documentation.

Austin, Texas Area

• Moved to Development Escalations to work with engineering to isolate and improve API quality and consistency.
• Provided superior support for all other customers’ endpoint escalations.
• Analyzed and tested Elite customers’ control code.
• Modified and consulted on customers’ API programs.
• Worked with the Federal Government’s customers to allow an admin to erase, load, and configure software for the Secure Switch environment via the API.
• Developed Polycom supported AMX module posted on Support Site for HDX.

Austin, Texas Area

• Hired by Tier 3 Escalations in 2005 to troubleshoot API related issues and problems
• Analyzed customers’ API control programs and codec logs to isolate source of escalation.
• Provided onsite support for API related issues.
• Significantly reduced the number of API bugs and escalation.

Austin, Texas Area

• Designed and developed AMX based control systems
• Developed 32 camera preset system for AMX.
• Special Projects contact for marketing and engineering to support and develop software, hardware, and integrated A/V solutions.
• Worked with JITC/DOD Network on interop testing and validation.

Houston, Texas Area

• Provided effective technical engineering support to the sales force.
• Collaborated with special customers in the emerging Telemedicine field.
• Oversaw custom AMX code work and development for special projects.
• Assisted several Telemedicine customers in the creation and development of portable Telemedicine carts.

Galveston, Texas

• Provided system design and consulting services to campus facilities for teleconferencing, auditoriums, and classrooms.
• Effectively supervised a staff of 12 to provide all levels of Project Management and Technical Support required.
• Lead Engineer on Open Gates Technology Team for design and technology for the conferencing center.
• Developed and wrote the technical requirements and specifications for the UTMB Telemedicine Project.
• Managed Project and oversaw installation, coordination, and all technical support for the project.
• Worked with vendors to improve medical devices being utilized for project.

San Antonio, Texas Area

• Provided system design and consulting services to campus facilities for teleconferencing, auditoriums, and classrooms.
• Effectively supervised a staff of 12 to provide all levels of Project Management and Technical Support required.
• Lead Engineer on Open Gates Technology Team for design and technology for the conferencing center.
• Developed and wrote the technical requirements and specifications for the UTMB Telemedicine Project.
• Managed Project and oversaw installation, coordination, and all technical support for the project.
• Worked with vendors to improve medical devices being utilized for project.

San Antonio, Texas Area

• In charge of the design and installation of the sound system at the new 4500 seat sanctuary.
• Designed and installed multi-track studio for A/V post and music recording.
• Chief engineer for TV station, studio, control room, and auditorium.
• Responsible for maintenance and operation of all audio and video equipment for live and studio needs.
• Engineered daily and weekly radio shows.
• Engineered daily and weekly TV shows.