Sam Deepak Email & Phone Number

Markham, Ontario, Canada

• Analyzed customer requirements and CAD drawings to develop accurate design quotations.
• Managed customer accounts and provided ongoing technical support to both new and existing clients.
• Applied in-depth technical knowledge of various products, coordinating with the production team to ensure customer specifications were met during the manufacturing process.
• Led the Returned Merchandise Authorization (RMA) department, overseeing the efficient return of incorrect or damaged products and ensuring prompt replacement or repair for customers.

Richmond Hill, Ontario, Canada

• Managed inbound calls from a diverse range of North American customers and clients, delivering timely solutions using CRM platforms such as Salesforce and Amazon Web Services (AWS).
• Logged support requests and addressed customer inquiries via email and ticketing system, ensuring all issues were resolved within established Service Level Agreements (SLAs)
• Troubleshoot and resolve customer issues related to product functionality, account management, and service inquiries, using available resources and CRM systems
• Contribute to team goals by maintaining high standards of quality, productivity, and service.

Ontario, Canada

Cross Platform Sticky notes application using Azure Cloud Computing Platform: Developeda cross platform sticky notes application, with state persisted on a central server allowing users toretrieve them from a different computer with internet access (RESTful architecture). The codingwas done by implementing design patterns for reducing coupling. Data Mining.

Development(Major and Minor Enhancements) and Support and MaintenanceEnhancement - customizations involving Oracle Workflows, Concurrent Programs, Interfaces,Extensions, Reports, OAF and PLSQL programming.Involved in End to End Testing and defect fixing thus performing a techno-functional role.

- Working on Enhancements raised by the Client under the CRM (Customer Relationship Management) Domain in Oracle E-Business Suite.

Master Of Engineering (Meng), Electrical And Computer Science

Bachelor Of Technology (B.Tech.), Instrumentation Technology/Technician