Sam Deepak Email & Phone Number

Markham, Ontario, Canada

● Analyzed customer requirements and CAD drawings to develop accurate design quotations.● Managed customer accounts and provided ongoing technical support to both new and existing clients.● Applied in-depth technical knowledge of various products, coordinating with the production team to ensure customer specifications were met during the manufacturing process.● Led the Returned Merchandise Authorization (RMA) department, overseeing the efficient return of incorrect or damaged products and ensuring prompt replacement or repair for customers.

Richmond Hill, Ontario, Canada

● Managed inbound calls from a diverse range of North American customers and clients, delivering timely solutions using CRM platforms such as Salesforce and Amazon Web Services (AWS).● Logged support requests and addressed customer inquiries via email and ticketing system, ensuring all issues were resolved within established Service Level Agreements (SLAs)● Troubleshoot and resolve customer issues related to product functionality, account management, and service inquiries, using available resources and CRM systems● Contribute to team goals by maintaining high standards of quality, productivity, and service.

Ontario, Canada

Cross Platform Sticky notes application using Azure Cloud Computing Platform: Developeda cross platform sticky notes application, with state persisted on a central server allowing users toretrieve them from a different computer with internet access (RESTful architecture). The codingwas done by implementing design patterns for reducing coupling. Data Mining and Data Analysis report: Submitted a Report for the JSON files from the yelpdata-set after data cleaning (using MySQL) and data analysis(using python. This involved extracting and breaking down data-set into different tables. DocCore - Enterprise Document Management System: Used a combination of complexArchitectural patterns (N-Tier, RESTful, Business Delegate Enterprise Architecture to name a few)and design patterns to develop a file sharing system. The overall design was done by usingthe concepts of Component Based Software Engineering (which involves Designing, Selecting,Integrating, Testing and Deployment). The application was developed using the .NET Frameworkfor which the Architectural styles was migrated into (i.e. Platform Specific Model).Ardroid Applications: Designed various Android Application using Android Studio IDE such asMessaging app as a part of the course.

Development(Major and Minor Enhancements) and Support and MaintenanceEnhancement - customizations involving Oracle Workflows, Concurrent Programs, Interfaces,Extensions, Reports, OAF and PLSQL programming.Involved in End to End Testing and defect fixing thus performing a techno-functional role.

- Working on Enhancements raised by the Client under the CRM (Customer Relationship Management) Domain in Oracle E-Business Suite.

Master Of Engineering (Meng), Electrical And Computer Science

Bachelor Of Technology (B.Tech.), Instrumentation Technology/Technician