Sam Defazio Email & Phone Number

Burlington, Vermont, United States

• Work with Data Products team to create documentation across desktop and mobile app features• Lead team scrums to define product vision, roadmap, and growth opportunities, and communicate with stakeholders throughout the project• Work in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.• Collaborate across Dev Ops, Software, and Manufacturing teams to build a best of breed BusinessIntelligence (BI) layer through visualization and reporting solutions• Create powerful dashboards, visualizations, and reporting using tableau and alternative BIapplications• Work with Systems and internal stakeholders to expand API engine and data lake integration

• Build data collection and market intelligence products based upon business requirements. Take lead in definition and clarification of business product requirements.• Elicit requirements using various techniques such as interviews, document analysis requirements workshops, surveys, business process analysist, use cases and scenarios.• Participate in process/business design activities for new solutions and/or configures existing products to meet client and business requirements.• Identify, research and resolve internal business deficiencies and provide reasonable and accurate team time estimates on the solution. • Discover and research problems and work with the team to provide acceptable solutions.• Leads testing efforts, collaborating with developers and subject matter experts to create the business design.

• Support Director of Data Collection and Quality to assist clients in generating sale leads• Coordinate and assist in project management of database products to meet quarterly deadlines• Supervise and manage up to 10 Market Research Associates• Develop research strategies and data collection methodologies to improve data quality• Author comprehensive training manual and train 30 Market Research Associates on new product and data collection methods• Verify and analyze qualitative data by interviewing C-Level and senior management of healthcare systems• Develop and maintain professional relationships with data providers• Analyze data for problematic trends, propose and execute solutions with enhanced training and/or QA review procedures• Assist with overseeing special research assignments in addition to the core database project as applicable• Work closely with Client Services and Sales to resolve client concerns about the data• Identify problem areas within study/survey instrument and/or workflow processes and recommend viable solutions• Market and demonstrate product capabilities with healthcare vendors and providers at annual HIMSS conference • Generate market share and industry trend reports via customer online database tool and MS Office• Developed and manage the process for annual key contact update on more than 100,000 contacts in the database

• Responsible for the review, analysis, and publication of database• Manage review process for 9 person market research team and ensure data is accurately represented and publishable• Identify and correct outliers and other errors in data through global cleaning processes• Validate data accuracy by checking and researching sources of data • Create database queries and processes to identify errors and inaccuracies with data• Research, update and maintain vendor database to ensure the vendors and their products are accurately represented• Contribute to MRA performance reviews. Work with Client Services and Sales team to address client needs and concerns

• Connect with hospital personnel to understand software and network infrastructure and build relationships in order to attain most accurate information and provide pertinent benchmarking reports• Research hospital through various resources including news articles, websites, company database and direct contacts to analyze and provide a thorough study of each healthcare system• Monitor workload and progress providers are making with the study updates through email and phone conversations along with ensuring providers understand and complete study• Persuade CIOs by selling benefits to uncooperative systems to develop relationship and obtain most accurate information

•Telephone sales position requiring high energy, enthusiasm, persistence and excellent communication skills. •Identify and build relationships with experts who have chosen independent consulting as their profession. •Recruit, and interview consultants; identify and follow-up with referrals and references; and communicate the benefits of working with Oxford. •Developing and maintain consultant relationships and ensure the quality of the information in your consultant database through contact, follow–up calls, and correspondence. Setting up and negotiating contracts with consultants.