• Responsible for the achievement of branch financial and operational goals.• Manage daily branch activities and ensure its operations are carried out effectively, efficiently and all safety control measures are strictly implemented & followed.• Ensure all UAE Central Bank regulations and AML policies & procedures are strictly implemented in the daily operations of the branch and make sure that all the employees knowledge are up to date and effective in compliance procedures, systems and controls.• Ensure all customer complaints are resolved/addressed within the given turnaround time and ensure that all customer feedback & suggestions are noted.• Adhere to operational guidelines issued by Top Management and ensure the company’s directives are followed in the planning and execution of all activities.• Develop plans and operational strategies related to the branch with emphasis to Business, Marketing, Customer, Personnel & Security.• Manage, maintain and expand branch customer base by conducting local store marketing, building rapport and maintaining a cordial relationship with key customers.• Recommend strategic plans and programs in acquiring new customers and increase corporate customer registration.• Plan and conduct periodic staff meetings to evaluate their performance• Monitor cash balances, review daily reports and evaluate branch performance and submit monthly activity report to the Regional Business Head.

• Carry out the affairs of the branch in the absence of Branch Manager• Supervising daily cash funding activities (AED and FC) of the branch.• Ensure that the cash requirements of the branch are met and all cash boxes are within the cash limits allowed.• Ensure all policies & procedures related to cash transfers, cash movement from safe to cash cabins & cash entries in the vault register are observed at all times• Plan daily staff roster based on different shifts & rush hours and communicate the same to all staff.• Assigning monthly targets for team members and monitor their performances.• Ensure all staff are given adequate training & motivate them to do their best.• Study new products and services that are introduced by the company to evaluate risk.• Responsible for the safe keeping of the relevant documents of the branch.

• Supervising daily cash funding activities (AED and FC) of the branch and ensure the adequate number of staff required to do funding as defined in insurance coverage.• Ensure cash transfers & cashiers closing procedures are observed at all times, cash tally sheet are accurate, cash ending balance tallies with the system & actual cash count tallies.• Ensure that all customer are attended well at the counters and queues are managed on rush hours.• Apply proper KYC and due diligence for both corporate and individual customers on a daily basis.• Handling enquiries from corporate and individual customers.• Making sure that all the employees knowledge are up to date and effective in compliance procedures, systems and controls. • Responsible for the safe keeping of the relevant documents of the branch.• Monitoring all day start and day end activities.• Handling salary process for different companies through the system of WPS.

• Handling various kinds of money transfers to different parts of the world. • Attend customer needs at the counter within the given turnaround time.• Ensure all processes and procedures related to customer transaction are adhered upon.• Ensure all customers are treated equally irrespective of amount and nature of transaction. • Obtain feedback in the customer suggestion forms. • Register each new customer and inform them about the new and existing products.