Sam Dixon

Sam Dixon Email and Phone Number

Senior Systems Consultant - Project Lead - Bilingual Japanese @ Paradigm
Logan, UT, US
Sam Dixon's Location
Logan, Utah, United States, United States
Sam Dixon's Contact Details

Sam Dixon personal email

n/a
About Sam Dixon

Innovative video game developer with over 5 years of experience using Unity and C#. Fluent in Japanese with a JLPT N2 certification with a strong background in project management, technical support, and SQL. Expert in translating complex technical concepts to non-technical audiences.

Sam Dixon's Current Company Details
Paradigm

Paradigm

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Senior Systems Consultant - Project Lead - Bilingual Japanese
Logan, UT, US
Website:
myparadigm.com
Employees:
657
Sam Dixon Work Experience Details
  • Paradigm
    Senior Systems Consultant - Project Lead - Bilingual Japanese
    Paradigm
    Logan, Ut, Us
    View
  • Self-Employed
    Game Developer
    Self-Employed 2019 - Present
    • Design video game systems and gameplay loops for PC• Create design documents and project plans• Code games in C#• Create art and music assets from scratch using Adobe Photoshop and Ableton• My work can be found at www.sams-games.com
  • Paradigm
    Senior Systems Consultant - Project Lead - Bilingual Japanese
    Paradigm Dec 2020 - Present
    Middleton, Wi, Us
    • Design custom solutions to unique business requirements for customers and efficiently communicate requirements for developers.• Write functional and technical designs for development work• Manage code branches using bitbucket and coordinate code releases• Help estimate lead times and LOE for projects• Manage priorities for various in flight projects using agile methodology in JIRA• Update documentation using Confluence
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  • Journal Technologies
    Customer Solutions Consultant
    Journal Technologies Aug 2019 - Dec 2020
    Los Angeles, Ca, Us
    • Work with clients of courts and legal firms to fix issues with their case management software• Build reports, sql queries, and form filled documents on request from agencies
    View
  • Thg Ingenuity
    Technical Support Manager
    Thg Ingenuity Nov 2017 - Aug 2019
    Manchester , England, Gb
    • Lead a team of over 30 support technicians both Level 1, and Level 2.• Foster a culture of teamwork and efficient problem solving.• Create and manage schedules for multiple teams across multiple countries.• Train employees on both technical skills related to web hosting and customer service skills.• Manage and report KPIs and other statistics to upper management.• Manage all external, client facing documentation.• Work with escalated clients to come to resolutions for difficult issues.Managed the implementation of Puzzel, an all-inclusive phone and chat management system.• Made sure deliverables were on time by tracking progress in a smart sheet• Liaised with Puzzel and communicated key needs and functionality• Built IVR flows for customer interaction• Created custom routing settings for all departments using the platform• Configured phone handsets and user profiles for all employees• Trained employees on proper use
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  • Uk2 Group
    Level 1 Technical Support
    Uk2 Group Oct 2014 - Nov 2017
    Gb
    • Troubleshot websites, email, and server functionality for clients.• Created internal and external documentation for clients and teammates to use.• Worked in a Linux environment with CentOS 7 and cPanel/WHM
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Sam Dixon Skills

Japanese To English Time Management Customer Service English To Japanese Japanese Culture Game Design Orchestral Music C++ Microsoft Office Linux Solo Piano Troubleshooting Windows Leadership Inventory Management Team Leadership Training Servers International Project Management Project Management Communication Team Building Team Management Software Implementation Document Management Public Speaking Management Technical Support Documentation Organization Skills Japanese Language Proficiency Test Contact Centers Jira Confluence Customer Support Video Games Ivr Cpanel Gaming Game Mechanics Game Development Game Programming Visual Basic

Sam Dixon Education Details

  • Utah State University
    Utah State University
    International Business
  • Yokohama National University
    Yokohama National University
    Japanese Language And Literature

Frequently Asked Questions about Sam Dixon

What company does Sam Dixon work for?

Sam Dixon works for Paradigm

What is Sam Dixon's role at the current company?

Sam Dixon's current role is Senior Systems Consultant - Project Lead - Bilingual Japanese.

What is Sam Dixon's email address?

Sam Dixon's email address is sd****@****ech.com

What schools did Sam Dixon attend?

Sam Dixon attended Utah State University, Yokohama National University.

What are some of Sam Dixon's interests?

Sam Dixon has interest in Arts And Culture.

What skills is Sam Dixon known for?

Sam Dixon has skills like Japanese To English, Time Management, Customer Service, English To Japanese, Japanese Culture, Game Design, Orchestral Music, C++, Microsoft Office, Linux, Solo Piano, Troubleshooting.

Who are Sam Dixon's colleagues?

Sam Dixon's colleagues are Layton-Kafei Garnswick, Bryan Berndt, Mathieu Sylvain, Cory Copeland, Don R., Sky King, Jasleen Kaur.

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