Sam Don Email & Phone Number

Sydney, New South Wales, Australia

• Manage L1, L2 team tasks, Helpdesk queue management and problem resolution• Engage with vendors to ensure all problems are resolved efficiently and effectively• Lead and manage technical projects and technical documentation• Configure and manage Active Directory 2019/2016 components and Windows Server• Configure and manage VMware vSphere 8.x and 7.x Server infrastructure• Azure & Microsoft 365 management including Exchange online, outlook, Teams, OneDrive• AWS EC2, S3 management• Configure and manage Veeam 12.x Backup and Replication and Nasuni cloud• WatchGuard M590/290 and FortiGate 200F/100F firewall configuration and management• OKTA Multifactor administration and application onboarding• Meraki and Cisco Switch Management and access point management• PRTG server configuration, network monitoring and troubleshooting• Mimecast queue management, Sophos central management

Sri Lanka

• Led 10-15-member infrastructure team as well as subject matter expert for enterprise server infrastructure, network, and security, analysed prospective and current customer requirements, developing appropriate, profitable solutions to meet customer needs• Developed and maintained infrastructure services roadmap, technology life cycle management, manage budgeting and forecasting to deliver optimal solutions• Reviewed all technology projects to ensure reliability, effectiveness, and ROI, as well as performing infrastructure consolidation and server and application virtualisation• Developed and implemented incident management ticketing system, change management process, security auditing and control, staff onboarding and off boarding processes • Maintained constant communication with upper management on priority matters, ensuring deadlines and commitments were met, and that internal processes were communicated and complied with

Australia

• Managed L1, L2 team tasks, helpdesk queue management and problem resolution• Managed and supported core server infrastructure including Windows AD 2012/2008, VMware ESXi5.5, EMC SAN, Veeam Backup 9.x, Exchange2010 and Network troubleshooting• Engaged in significant on-premises servers to AWS migration project• Served as server, network, and security subject matter expert, providing consultancy and business and technology leadership within the organisation• Took ownership of escalated incidents, identified root causes, managed resolution/rectification, and change control• Reviewed RACP IT processes and policies documentation in line with the ITIL process• Engaged in office relocation project

Australia

Australia

Australia

• Developed and implemented incident management ticketing system, change management process, security auditing and control, staff onboarding and off-boarding processes.• Designed and began implementing new infrastructure to unify the entire group with a series of disparate environments through mergers and acquisitions, delivering highly available servers with load balancing and redundancy, VoIP telephony, and hardware refresh• Managed entire infrastructure including Windows AD 2012/2008, Exchange 2010/2007, Citrix Xenapp6, VMware ESXi 5.x, Backup Exec12, Avaya VOIP, Message labs and SCOM2007• Managed two on-site system administrators and five L1 service desk technicians in The Philippines• Managed license compliance and lifecycle, managed and engaged vendors• Successfully completed entire infrastructure upgrade project including VMware upgrade, Windows AD upgrade, laptop rollout and an Office 365/Azure migration project

Australia

Sri Lanka

Mba, General Management

Msc, Information Technology