Sam Don Email & Phone Number

Sydney, New South Wales, Australia

• Manage L1, L2 team tasks, Helpdesk queue management and problem resolution
• Engage with vendors to ensure all problems are resolved efficiently and effectively
• Lead and manage technical projects and technical documentation
• Configure and manage Active Directory 2019/2016 components and Windows Server
• Configure and manage VMware vSphere 8.x and 7.x Server infrastructure
• Azure & Microsoft 365 management including Exchange online, outlook, Teams, OneDrive

Sri Lanka

• Led 10-15-member infrastructure team as well as subject matter expert for enterprise server infrastructure, network, and security, analysed prospective and current customer requirements, developing appropriate.
• Developed and maintained infrastructure services roadmap, technology life cycle management, manage budgeting and forecasting to deliver optimal solutions
• Reviewed all technology projects to ensure reliability, effectiveness, and ROI, as well as performing infrastructure consolidation and server and application virtualisation
• Developed and implemented incident management ticketing system, change management process, security auditing and control, staff onboarding and off boarding processes
• Maintained constant communication with upper management on priority matters, ensuring deadlines and commitments were met, and that internal processes were communicated and complied with

Australia

• Managed L1, L2 team tasks, helpdesk queue management and problem resolution
• Managed and supported core server infrastructure including Windows AD 2012/2008, VMware ESXi5.5, EMC SAN, Veeam Backup 9.x, Exchange2010 and Network troubleshooting
• Engaged in significant on-premises servers to AWS migration project
• Served as server, network, and security subject matter expert, providing consultancy and business and technology leadership within the organisation
• Took ownership of escalated incidents, identified root causes, managed resolution/rectification, and change control
• Reviewed RACP IT processes and policies documentation in line with the ITIL process

Australia

Australia

Australia

• Developed and implemented incident management ticketing system, change management process, security auditing and control, staff onboarding and off-boarding processes.
• Designed and began implementing new infrastructure to unify the entire group with a series of disparate environments through mergers and acquisitions, delivering highly available servers with load balancing and.
• Managed entire infrastructure including Windows AD 2012/2008, Exchange 2010/2007, Citrix Xenapp6, VMware ESXi 5.x, Backup Exec12, Avaya VOIP, Message labs and SCOM2007
• Managed two on-site system administrators and five L1 service desk technicians in The Philippines
• Managed license compliance and lifecycle, managed and engaged vendors
• Successfully completed entire infrastructure upgrade project including VMware upgrade, Windows AD upgrade, laptop rollout and an Office 365/Azure migration project

Australia

Sri Lanka

Mba, General Management

Msc, Information Technology