Sam Donsbach Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

• Act as a main point of contact during clients onboarding journey - On-site or remote training of new clients on the software and its ecosystem - Understand project goals and deliver POCs - Internally log and communicate successes and failures of onboarding to better scope ideal clientele• Continue as a support resource post client onboarding - Field customer logged tickets via Zendesk and email - Investigate and pinpoint cause of bugs - Log reproducible scenarios via JIRA to our development team - Analyze existing customer workflows and suggest improvements - Evaluate logs via Azure Insights during bug/behavior investigations - Host how-to webinars• Provide guidance to Product Owners on new features and customer experience with existing features

Hillside, Il

- Preflight customer artwork for offset and digital printing, as well as uploading to Chili Publish.- Collaborate with account managers, development, and Chili support to create and manage Chili templates for direct mail orders.- Oversee and troubleshoot Chili section of B2C direct mail orders. - Keyline all things print related for McDonald’s North American sector.- Peer review files checking sku numbers, color separations, bleeds, and revision implementations.- Rip and upload files to InSite for McDonald’s creative team to critique.- Manage file storage from live server to archive server via Kodak Prinergy Workshop.

Itasca, Il

- Manipulate customer files via Makeready and Acrobat to ensure print quality, and to match job ticket.- Distribute 150+ print orders among 10 digital presses ensuring an even workload for 3 operators.- The facility had it’s first day without a late shipment one week after my hiring.

La Grange, Il

- Meet with client to determine project vision, scopes of work, budgets, and deliverable time frames.- Collaborate with associate for branding consistency and workload delegation.- Design customer specified artwork adhering to print and web guidelines.

Mattoon, Il

- Imposed and preflighted books, calendars, magazines, pamphlets,etc. for oset sheet-fed and web presses.- Reviewed customer supplied files for consistency with quoteregarding finish size, page count, ink color, and binding preference.- Determined page layout with Metrix software, accounting for pressand binding parameters, folds, trims, bleeds, and gripper.- Provided cost effective solutions for signature combinations andpress runs.- Prepared and reviewed proofs for imposition and preflight errors.

Effingham, Il

- Designed and laid out artwork with Corel Draw and Photoshop.- Communicated with customer to ensure satisfaction with design.- Updated inventory list through Job Board when artwork wasapproved.- Laid out designs for Cad Cut machine.