Key liaison for all Web Development projects, initiatives and other requests affecting the business unit. Review, analyze and evaluate existing processes with senior leadership to create Business Cases for new operational or digital innovations. Coordinate project implementation, planning and execution in collaboration with subject matter experts. Ensure project milestones are met by monitoring the schedule and individual task progress. Effectively communicating progress and issues to key stakeholders. Ownership & management of business processes via ‘Action Plans’ by providing meaningful modifications to existing processes and/or the creation of new processes, based on the customer journey. Conversant in various collaborative tools, including: MS Office, JIRA, Wrike and Basecamp

Manage performance tables, measurement and other data analysis as required. Build training decks, communications and in some cases provide training. Revise, edit and create documents, and presentations as required. Stakeholder follow up, managing deadlines / timelines. Updates to project dashboards. Submit JIRA requests, ensure tasks are moving forward, and user acceptance as required

• Lead distribution & management • Primary administrative & CRM trainer for the Alberta sales team • Organization & management of Info Sessions and Webinars • Coordination of weekly sales meetings (agenda & minutes) • Brand ambassador for cooperate events • Representative inventory management • Coordinates travel arrangements through corporate traveler • Responsible for submitting content, editing and reviewing the Alberta ComFree magazine to ensure a high level of accuracy • Responsible for distributing monthly internal communication across English Canada • Coordinates with the Internal Agency and Legal team on various marketing initiatives. • Provides support to the Alberta Marketing Coordinator • Manages external contests

• Helps support customer service manager with creating training documents • Pulls customer service call volumes daily and weekly • Creates the customer service dashboard each week for Alberta, Manitoba and Saskatchewan • Assists with info session calls and emails • Webinar producer • Distributes referral leads to the inside sales team • Manages unpaid orders • Assisting clients over the telephone • Maintaining client files • Responding to e-mails • Scheduling appointments • Assembling info session and appointment folders • Managing time and resources efficiently

My job as Customer Service Specialist keeps me motivated and engaged. I help ensure that ComFree customers have the best experience & support possible throughout the home selling process. I help customers throughout Alberta & B.C. and its communities spread the word and change the face of real estate, one home seller saving thousands in commissions at a time. Hearing the excitement and pride when our customers sell their homes thanks to us is what I love most about my job!Every day, the ComFree network proudly empowers Canadians with the tools and support they need to sell their homes while saving thousands of dollars with us. Did you know that over 130,000 homeowners have already sold their homes successfully with our commission-free services! Making sure our customers feel informed, supported and confident is as important to us as the actual sale of their home!Working at ComFree Commonsense Network brokerage means working with a dynamic, talented and passionate team of individuals who share a love for life, people and innovation. It’s no wonder that so many awesome people are joining the ComFree family! We are a growing team of 400 committed people!Love being a team player and helping others? That rocks! Come join us! See our career opportunities at comfree.com/jobs or visit our LinkedIn page.