Sam Dougan Email & Phone Number

Wellington, New Zealand

Practice Lead for Analysis and Design. Leading a large team of, between 60 - 40, Business Analysts and Service Designers that can vary depending on the work load.

Wellington, New Zealand

Team Lead for Business Analysis, concentrating on the custodial care and the up skilling of the new BA's to the practice.Reporting to the Practice Lead.

Wellington, New Zealand

Policy writingProcess creationRequirements gatheringOptions paperCurrent state paperTransition paper

Wellington & Wairarapa, New Zealand

ReportingDevelopment of training guidesIntranet CreationBCPReadiness CreationCreation of Visual AidsProcess DesignLead small projectInternal engagementCreation of current state papersOptions Paper

• Analyse existing and create new Process and Procedures for the Claims Management department of ACC.• Design deliverables for the Process Analyst team, including Managing Timeframe documents, Sign Off Document, Workflow Matrix• Engage Subject Matter Experts for workshops to create new processes and identify any major risks.• Work request management.• Team representative for major projects.• Helped with Claims Management BCP planning.• Designed internal processes for the Business Innovation and Improvement team.

• Developed, Redesigned, Documented, Tested and Implemented BCP / DR plans for the relocation of Card Operations to an alternative site within Wellington.• Documented, Tested and Implemented BCP / DR plans for revert back functions from Bangalore.• Liaised with all teams Management under Card Operations to review, map and add new functions for a BIA.• Established DR & BCP documents for each individual Team within Card Operations.• Committed to establishing and managing overall (end-to-end) Disaster Recovery and Business continuity processes for Card Operations.• Created and maintained DR / BCP policies, standards and processes documentation • Ensure BCP processes are tested annually and documented to ensure RBNZ compliance.• Created, tested, implemented and maintained daily and monthly reports. • Assessing and identifying risk’s within Card Operations and meeting with Management to assess and find mitigates to reduce risks.• Process Mapping and documenting for teams within Card Operations. • Prepared a Business Requirement Document for the Major EMV project. • Data analysis for many major projects. • Organized staff events for special occasions while keeping within budget.• Procurement officer for Card Operations within ANZ and with Third Party Providers.• Conducting large scale floor/desk moves. • Analyze and manage monthly business payments. • Administration tasks, inventory and asset management. • Up skilled my knowledge Microsoft Excel, PowerPoint and Access

• Assessing of New Credit Card Applications.• Reassessments of declined applications. • Credit limit increases. • Reinstatement of closed accounts. • General customer enquiries – both internal and external customers.