• Conducted health screenings, temperature checks, and symptom assessments for visitors and staff; to ensure the health and safety of all who entered the hospital.• Enforced COVID-19 safety protocols, including mask mandates and physical distancing guidelines. Doing so helped those entering the hospital obtain adequate care and stay safe and healthy around others. • Provided clear and empathetic communication to patients and visitors during the pandemic. This aided those who entered the hospital under difficult circumstances.• Aided and guided patients and visitors to their destination in the Hospital.

- Led a team and managed in-store positions to reach daily and weekly financial goals.- Interacted and helped hundreds of customers everyday in a friendly and respectful manner to maximize customer satisfaction.- Monitored financial success and made required adjustments when needed to stabilize sales with employee pay.