Decision maker for day to day operations of company’s IT network. Provide user support, troubleshoot network issues, backup company data and email, and complete IT projects as assigned by company president and owner. Led project to design and implement new company wide Oracle issue tracking system.Maintained and developed new features for companywide issue tracking system.Created an IT issue tracking system using Oracle APEX.Provide IT support to all employees 24 hours a day, 7 days a week.Installed, configured and maintained Windows Active Directory and Microsoft Exchange Server 2007.

Provided first level support for campus community (faculty, staff, students and alumni) computers and Shepherd/WVNET dial up accounts. Provided support to residence hall students who cannot access the campus network in their rooms.

Responsible for handling end-user computer hardware and software support questions for the US offices of the firm and for afterhours support of European offices. Will serve as the first point of contact for users with technological issues. Provided help desk support on various applications and hardware including MS Office Suite, Windows, Citrix (remote access), Internet, intranet, telephone, voicemail/Unified Messaging, Blackberry, email, printers, desktop computers, notebook computers and proprietary applications.

Team lead for IT help desk support for industry leading project management training firm with over 400 employees. First point of contact for all IT related issues. Handled 40-50 calls per day, resolved or escalated help desk tickets in a Windows Active Directory environment. Responsible for all computer related equipment and problems. Worked independently or as a team in resolving hardware, software, and network problems. Completed projects in a timely manner within deadline as assigned by the IT Director and CIO.