Sam Driver

Sam Driver Email and Phone Number

Customer Experience Manager (Complaints Focus) @ RHP Group
United Kingdom
Sam Driver's Location
United Kingdom, United Kingdom
Sam Driver's Contact Details

Sam Driver work email

Sam Driver personal email

n/a
About Sam Driver

I’m an experienced and knowledgable Housing Officer with a demonstrated history of working in the non-profit organization management industry providing excellent customer service to customers. I’m skilled in investigating and managing tenancy and leasehold cases, managing legal cases and the process, preparing witness statements and exhibits together with our solicitors, attending court to give evidence and representing RHP. I also enjoy working in partnership with agencies such as the Police, Mental Health Team, Social Services, LFB and attending multi agency meetings. I investigate serious cases of anti social behaviour social and complex housing management cases to include but not limited to Hoarding, tenancy breaches, Fraud and succession. I enjoy working with vulnerable customers and ensuring they receive the appropriate support to sustain their tenancy. I’m now a Complaints Manager managing three Complaints Advisors to ensure that our customer’s concerns are managed in full and in line with our Complaints Procedure. I manage the process and responses, always ensuring they are clear, friendly and detailed, taking into consideration the Housing Ombudsman’s Complaint Handling Code. I’m working hard to improve the service delivered to our customers and make positive change, as it’s important the customer always receives the best service possible and feels they have been listened to. I’m also responsible for all contact with key stakeholders to include MP’s, Councillors and the Tenants Champion investigating their concerns.

Sam Driver's Current Company Details
RHP Group

Rhp Group

View
Customer Experience Manager (Complaints Focus)
United Kingdom
Website:
rhp.org.uk
Employees:
293
Sam Driver Work Experience Details
  • Rhp Group
    Customer Experience Manager (Complaints Focus)
    Rhp Group
    United Kingdom
  • Rhp Group
    Housing Complaints And Complex Case Manager
    Rhp Group Feb 2022 - Present
    Teddington, England, United Kingdom
  • Rhp Group
    Experienced Social Housing And Asb Officer
    Rhp Group Mar 2014 - Feb 2022
  • Rhp Group
    Building Services Administrator
    Rhp Group Feb 2011 - Feb 2014

Sam Driver Skills

Housing Management Tenancy Management Anti Social Behaviour Social Housing Affordable Housing

Sam Driver Education Details

  • Whitton School
    Whitton School

Frequently Asked Questions about Sam Driver

What company does Sam Driver work for?

Sam Driver works for Rhp Group

What is Sam Driver's role at the current company?

Sam Driver's current role is Customer Experience Manager (Complaints Focus).

What is Sam Driver's email address?

Sam Driver's email address is sa****@****.org.uk

What schools did Sam Driver attend?

Sam Driver attended Whitton School.

What skills is Sam Driver known for?

Sam Driver has skills like Housing Management, Tenancy Management, Anti Social Behaviour, Social Housing, Affordable Housing.

Who are Sam Driver's colleagues?

Sam Driver's colleagues are Lauren Edwards, Girdhar Ladwa, Rabia Arbi, Liam Sampson, Tim O'grady, Emily Ward, Darren Stevens.

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