Sam Duncan Email & Phone Number

Chapel Hill, Nc, Us

Raleigh, North Carolina, United States

-Maintained 99% renewals for 2024 across 40 accounts in So-Cal. Worked with customers to drive retention, renewals, customer satisfaction, and growth. -Managed accounts from $80,000-$300,000 annual recurring revenue. Book of business averaged between 7-8 million dollars. -Created customer interaction success plans defining the journey from contract signing to renewals, and ensuring value delivery for each customer. -Prepared for customer quarterly business reviews with c-level contacts, ensuring we drive value to meet the customer’s desired outcomes quarter over quarter.-Manage at-risk customers and account escalations by executing "Get to Green" plans to bring resolution and reduce risks.-Manage customer relationship and develop in-depth knowledge of the customer’s strategy, organization, and changes impacting Varonis revenue.

Raleigh, North Carolina, United States

- Responsible for customer success of 60+ customers in the Southern California region to gather customer usage and satisfaction information.- Create customer interaction project plans defining the journey from contract signing to renewals.- Support account teams in preparing for customer quarterly business reviews.- Manage customer relationship and develop in-depth knowledge of the customer’s strategy, organization, and changes impacting Varonis revenue.- Manage at-risk customers and account escalations by executing plans to bring resolution and reduce risks.- Customer liaison for support ticket escalations and drive resolution in a timely manner.- Monitor customer health by tracking product usage and customer satisfaction reviews.- Responsible for internal communications to keep account teams, support, professional services, and product management informed and provide feedback.

-Serve as the single point of contact for real estate agents throughout the entirety of their buyers residential mortgage loan process - from home search to close.-Build rapport over the transaction in order to grow a network of both in-house, and external partnered agents.-Work cross-functionally with members of the loan team to ensure a smooth and successful close for all parties involved.

Charlotte, North Carolina, United States

We’ve streamlined the mortgage process to eliminate fees, unnecessary steps, and time-wasting appointments. Our efficiency not only makes it easier to buy a home, it translates into the best rates available.

Raleigh-Durham, North Carolina Area

ettain group is the Talent Solutions Company dedicated to employment opportunities in IT, Healthcare IT and Digital Creative. Since 1996 we’ve helped the most talented professionals in the industry capture the in-demand roles that align with their career goals.We are your long-term career partner and will not only work to find you an opportunity now but will actively work to re-engage you on your next assignment. Top employers and highly skilled talent throughout the U.S. select ettain group for an unparalleled recruitment experience, which has earned us ClearlyRated’s Best of Staffing Diamond Awards for both Talent & Client Satisfaction for 7 consecutive years.

Raleigh-Durham, North Carolina Area

-Observed Psychological Testing for children age 6-18 to understand behavioral concerns-Interpreted results of WISC-V, Woodcock-Johnson-IV, and Vineland II-Discussed psychological observations with lead psychologist while learning about Learning disorders, Autism-spectrum, ADHD, ADD, depression, bipolar, and other mood disorders.-Collected and maintained data for each patient's records-Witnessed intake process, psychological testing, and discussing results with clients-Trained in the referral process after diagnosis for advanced treatment

Charlotte, North Carolina Area

-Pressure washing houses and other surfaces full time-Focused on good customer service and the skills needed to increase customer revenue

Raleigh-Durham, North Carolina Area

-Full time (over 50 hours per week) summer job prepping and detailing cars.-Received a performance based raise-Enhanced my customer service and multi tasking skills

Raleigh-Durham, North Carolina Area

-Cashier and Customer service team member -Developed customer communication skills