Sam Dunn Email & Phone Number

Houston, Texas

Ensure that staff is providing excellent customer service on the selling floor, in the fitting room and at the cash registers.Work with the garments and team to help maximize department profitabilityWork with management team to help plan, staff and organize department as neededHelp recruit, train and develop sales advisors alongside the store management teamCash Office ResponsibleResponsible for daily organization of cash officeDaily account reconciliation and payroll verificationTrained and updated associates on cash procedures and store routines

Review loan applications and complete loan approval processProvide customers with appropriate lending optionsResponsible for offering and selling financial products to individual and small business customersRecognize and refer cross-selling opportunitiesExecute sales and service tacticsProfessional TellerProcess deposit, withdrawal, and transfer transactions with accuracy and efficiencyIdentify customer needs and refer financial products and services to consumers and small business customersRespond to customer complaints and answer inquiriesBuild customer loyalty through courtesy and friendliness, including addressing every customer by name

As a hiring/ training coordinator, I was responsible for the on- boarding of new hires. I conducted phone screens and first interviews. I was responsible for updating employee files and entering confidential information into the employee database.

Balance and maintain safe depositsResponsible for daily balancing of all cash drawersProcess financing applications for customers attempting to establish a line of store credit Schedule employee work shifts – work with upper management to resolve staffing concerns as needed

Received inbound calls from customers for verification of merchandise availabilityProcessed customer requests for return/exchange of purchased merchandiseAssisted customers with product concerns – exemplifying product knowledge and functionality; Advanced Ticket SellerProcessed returns and exchanges of purchased tickets for season ticket holdersAssisted over 30,000 customers per game with available seating for Atlanta Braves home gamesWorked with Guest Services and Group Sales to fulfill customer requests for accessible seating

Bachelor'S Degree, Accounting

Education record

Bachelors, Accounting