Sam Duong Email & Phone Number

London, On, Ca

London, Ontario, Canada

• Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence• Promote TD’s image and goodwill within the community by participating in community events• Enhance customer experience by understanding their financial needs and providing appropriate solutions• Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required• Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues• Ensure overall employee scheduling is optimal• Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives• Ensure accuracy of all customer transactions as per TD’s policies to achieve operational excellence• Mentor the team on offering One TD solutions and building lasting relationships with customers • Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations