Sam Dye Email & Phone Number

Fareham, Hampshire, United Kingdom

Bestway is a British nationwide wholesale company, my salaried and target driven role consisted of many duties which allowed me to work independently and be in control of my earning potential. I was responsible for sourcing and contacting new clients and maintaining relationships with established customers. I consulted on new and existing products and promoted new lines given to us from growing companies and global brands, such as Nestle, Cadbury’s and Coca-Cola.When visiting a business I… Show more Bestway is a British nationwide wholesale company, my salaried and target driven role consisted of many duties which allowed me to work independently and be in control of my earning potential. I was responsible for sourcing and contacting new clients and maintaining relationships with established customers. I consulted on new and existing products and promoted new lines given to us from growing companies and global brands, such as Nestle, Cadbury’s and Coca-Cola.When visiting a business I worked with the customer to find out what they want, create solutions and ensure a smooth sales process. I believe my like-able personality and excellent interpersonal skills aids my sales ability. I am confident with dealing with any objections given to me and I am a good negotiator.Following the placement of an order from a new or existing customer I would collect payment, generally by cash and would arrange an agreed return visit. Due to the amount of calls I needed to make in one day would plan an effective organized route, to maximize my earning potential.Each day I would plan the stock for the following day that I needed, therefore I had to be mindful of the type of products the businesses usually wanted or if I previously identified an opportunity to promote new lines, I would bring this with me.On a daily basis it was my responsibility to make sure that the cash payments I took would correspond with the goods I had sold. Show less

Perth, Australia

My role as a Client Manager was to manage home claims due to a natural event, for example flood, earthquake, storm, cyclone etc. Suncorp is Australia's biggest insurance group, there are many brands within the Suncorp Group, 44% of Australians have an insurance policy under the Suncorp group. During my period of work, there were many natural events, the biggest being Cyclone Debbie. Due to these events thousands of home claims were made within a few days which created an extremely busy,… Show more My role as a Client Manager was to manage home claims due to a natural event, for example flood, earthquake, storm, cyclone etc. Suncorp is Australia's biggest insurance group, there are many brands within the Suncorp Group, 44% of Australians have an insurance policy under the Suncorp group. During my period of work, there were many natural events, the biggest being Cyclone Debbie. Due to these events thousands of home claims were made within a few days which created an extremely busy, stressful and demanding work environment. Customers were understandably very distressed and would look to me and my colleagues for emergency and long term help to rebuild their homes. My role would include arranging emergency “make safes” and restoration, building assessment and special engineer reports. I would then have to review these reports and have to come to a decision on whether we are able to cover and help a customer or not, due to their policy and coverage. If we were able to cover a customer I would either cash settle the amount to repair the damages or arrange and oversee the progression of the customers building repairs, confirming their satisfaction and finally paying builders/assessor invoices. On occasions that we were unable to cover a customer I would be responsible for advising the customer of a declined claim then assisting them on their next steps. During my employment at Suncorp I learnt to work in a very stressful and fast paced environment, whilst making calculated decisions and dealing with extremely emotional, upset and angry customers. However, I did get a great deal of job satisfaction in helping and assisting many customers in a time of need. Show less

Portsmouth, United Kingdom

Innovation Group is a car insurance claims handling company for multiple insurance groups and Enterprise Rent-A-Car. My duties included speaking to clients and recording the claim incidents, also taking inbound calls from the third party and their insurers/brokers. I delt with the progression of the repairs to the client’s vehicle and provide them with a replacement courtesy car if required. Furthermore, I made outbound calls to third party insurance companies to discuss and negotiate… Show more Innovation Group is a car insurance claims handling company for multiple insurance groups and Enterprise Rent-A-Car. My duties included speaking to clients and recording the claim incidents, also taking inbound calls from the third party and their insurers/brokers. I delt with the progression of the repairs to the client’s vehicle and provide them with a replacement courtesy car if required. Furthermore, I made outbound calls to third party insurance companies to discuss and negotiate the progression of the claim.I was also accountable for the completion of tasks and queries and contribute to the achievement of the department targets and service level agreements. I ensured all information was taken and recorded accurately and notes fully completed.I liaised with customers on a daily basis who could be distressed, upset or angry due to the type of claim they were reporting. I handled complaints thoroughly and professionally and always achieved to obtain the best outcome for the customer and preventing any unnecessary escalation. During this time learnt how to deal with irate and aggressive customers in a calm manner, as well as unhappy third party insures in a professional way. Show less