Oversee Service Provider activities to insure seamless delivery of services to healthcare systems technology consumers. Insure maintenance of tracked data and application configuration information. Track create/update of knowledge base for related systems/applications. Monitor service level goals and targets to verify performance meets agreed upon levels.

Team member of 2019 subsequent migration to Google Workplace (aka "G Suite") for 150,000 plus user base. Super Admin support for user, group and resource account setup and customize. Worked with Engineering staff to move critical issues to timely resolution. Experienced Admin via API via GAM. Experienced troubleshooting for Workspace delivery and calendar issues.Team member of 2017 migration to Office 365. Admin via console and powershell to create and customize user, group, and resource accounts. Analysis of mail routing logs to troubleshoot delivery issues.

Team Lead for 8 to 12 Technical Analysts/Senior Analysts supporting Exchange 2010 environment with 120000+ mailboxes at Ascension. Responsible for User/Group/Conference Room support and troubleshooting system housed via Apptix and administered via Quest Active Roles console.

Senior Technical Analyst supporting Exchange 2010 environment with 120000+ mailboxes at Ascension. Responsible for User/Group/Conference Room support and troubleshooting system housed via Apptix and administered via Quest Active Roles console.

Customer technical support for Microsoft Exchange messaging environment. Administration of Exchange 2003. Creation and customization of User, Room, and Group objects for 120,000 plus organization. Team member during migration of Microsoft Exchange from Computer Sciences Corporation to Apptix Corp private cloud.

Worked for Computer Sciences Corporation (now known as DXC Technology) supporting their IT services contract for Ascension Health.Migrated mailboxes from Exchange 2000 to Exchange 2003.Team member for Ascension Health e-mail consolidation/migration project to put all Ascension Health facilities on centralized Exchange 2003 messaging system. Team member for support of consolidated 100,000-plus Exchange 2003 e-mail system.Administrator for Brightmail server-based anti-spam solution.Administrator for local Zix Corp Linux-based encryption gateways for e-mail.Prior to handing off Vocera/Wi-Fi Admin duties in 2009, was lead admin for Cisco LWAPP-based Wireless admin system.

Lead GroupWise Admin and Novell NDS team admin duties.Admin for McAfee EPO AV Policy Server for 1200-plus desktops / 100-plus servers.Lead client contact for vender assisted migration from Novell GroupWise to MS Clustered Exchange 2000 system.Administrator for Blackberry Enterprise server for Exchange.In addition to lead Exchange admin duties, took over lead administration of 200-plus access point 802.11bg wireless campus network.Lead administrator for Vocera VOIP badge-based wireless system.Administrator for ATT Cell phone account. Primary contact for 75-plus local Blackberry users.

Continuation of same responsibilities for Network Analyst II position (below) at Ascension Corp ( an IT outsourcing spinoff of Saint Vincent's Hospital) .Lead Exchange 5.5 Administrator for 100-plus Ascension Corp users.

Lead GroupWise administrator for 1200 mailbox system with gateway connections to other 30,000-plus corporate mailboxes. Functioned as NDS administrator for 1200.Lead administrator for McAfee Webshield e500 Antivirus Linux-based appliance.

• Provided technical oversight of all computing support for 400+ users in CDC Office of the Director in Atlanta and Washington DC offices. • Interfaced with CDC Information Management office to ensure adherence to established standards for hardware and software purchases. • Created upgrade plan for Windows 3.1 to Windows 95 migration. • Administrator for MS Mail Post office.

Similar role and responsibilities as for position with MSA (below) but now as a Team Lead. Support contract for the Center for Disease Control had been transitioned from MSA to Nichols.

• Supported LAN Services contract MSA had with CDC (Centers for Disease Control and Prevention)• Acted as senior LAN administrator for CDC’s Human Resources offices supporting 180+ desktop users. Support 180 user “Higgins” group scheduling system as well as 180 users of MS Mail.

Ran test procedures on daily compiled code for Restaurant POS/Food Order system based on Alloy Multiuser host/terminal system.

Provided Novell Netware support on time and materials basis to small businesses in metro Atlanta

Sold IBM and Apple hardware to retail and corporate customers in metro Atlanta

Retail based personal computer hardware and software focused on small business and consumers.