Technical Services Manager
CurrentCoffee equipment and coffee roaster sales, installation, repair, and maintenance - specializing in La Marzocco and ModBar.Hiring, training, and managing coffee equipment technicians.Writing espresso basics and cleaning guides for wholesale distribution.Creating class syllabi and teaching tech education classes.Testing water chemistry; recommending and installing water filtration systems tailored to chemistry and usage.Project management for roaster and espresso machine installations.Writing inter-company educational articles.Over-the-phone diagnosis and repair assistance for espresso machines.Barista training for a diversity of customers and skill levels.Using project management tools to track service needs across seven Ceremony locations and hundreds of wholesale clients.