Client Services Analyst
Current>Collaborate with various stakeholders, both internal and external. >Manage and support assigned clients with incoming audit queries. >Build and maintain client relationships via call, email and face to face.>Configure clients audit profiles to enable the audit team to audit accurately. >Provide configuration support for updates identified after the on-boarding has occurred. >Work with the Implementation Project Manager assigned to timely on-board new… Show more >Collaborate with various stakeholders, both internal and external. >Manage and support assigned clients with incoming audit queries. >Build and maintain client relationships via call, email and face to face.>Configure clients audit profiles to enable the audit team to audit accurately. >Provide configuration support for updates identified after the on-boarding has occurred. >Work with the Implementation Project Manager assigned to timely on-board new clients to the audit service.>Have regular engagements with the client to provide an insight into their audit usage, highlight proactive recommendations on how they can improve their audit profile to reduce errors and to highlight exceptions flagged by the audit team. >Work with the Client Services Specialist team to analyse and identify opportunities to improve the audit service. >Participate and collaborate with global teams on Client Services initiatives. >Regular value adding conversations with the client showcasing a broad range of statistics.>Seeking Client feedback and working alongside them to strengthen the relationship.>Supporting management with client escalations. >Participate and engage in Client Services team meetings. >Level 1 knowledge and query support for T2-1 colleagues. >Fully competent to train T2-1 colleagues. Show less
