Sam Edwards Email & Phone Number

Hamilton, New Zealand

Manager of internal teams and operational relationship management for vendors delivering support and development across enterprise systems. Primarily SAP & Business Intelligence.

Hamilton, New Zealand

Team Leader for Business Analysts working both in Agile product development teams within a SAFe framework as well as more traditional style teams maintaining core enterprise business systems.Primarily responsible for recruitment, performance management and capability uplift as well as leading continuous improvement activities.

Hamilton, New Zealand

Senior Business Analyst and Iteration Manager for an agile team building online applications for the dairy industry. Champion for Continuous Improvement.Working closely with developers, testers, solution architects, project managers and business stakeholders to ensure the delivery of quality solutions.Ensuring the team embraces the principles of agile development methods, is always working on the next most important item of work and managing the comms both inwards and outwards so all parties have what they need when they need it.Managing dependencies between teams and representing the team out to the rest of the business.

Hamilton, New Zealand

Software solutions for the dairy farming industry

Hamilton, New Zealand

Team Lead for two agile software development teams, building innovative web based solutions for the dairy industry.Teams include skilled business analysts, software engineers and testing specialists utilising and championing the agile software development methodology.

Business Analyst working on farm automation software products for the dairy farm industry.

Team Leader for Community Living Trust's RIDSAS service (Regional Intellectual Dsability Supported Accommodation Service).Responsible for 12 direct reports and management of a secure unit in the community housing adults with intellectual disabilities that have been charged with serious prisonable offences but whom are unable to defend themselves in court due to a lack of intellectual and cognitive capacity. Our secure unit provides an alternative to prison where the individuals can partake in programs which meet their personal rehabilitation requirements and capabilities.I also manage a team of 6 at a residence for teenagers with severe autism and high and complex behavioural difficulties.My teams support these individuals through their compulsory care orders and work with them to rehabilitate them to the best of our, and their, abilities with a view to them living as normal a life as possible in the community in the future.We work closely with clinical psychologists and forensic mental health professionals to implement behaviour strategies to reduce the risk to themselves and others at home and in the community. We encourage inclusion and the development of positive skills.

Key Responsibilities Providing support for adults with intellectual difficulties living independently in the community. Setting goals and challenging clients with learning new skills to help further develop their own independence. For example learning to budget, understanding public transport timetables, or learning to cook simple meals. Accurately documenting client's progress towards goals, or reporting any behavioural issues. Ensuring any medication is taken as prescribed and sufficient supplies are in place for clients. Liaison with third parties to ensure speedy resolution of any issues relating to client's living accommodation. Providing an overnight support service to assist with emergency situations.

Key Responsibilities Implementation and technical configuration of salesforce CRM product to allow Mortgage People to efficiently track clients and report on loan product status for existing customers. Documentation of the required application customisation to reduce any future requirement for training of new staff. Recommendation of business processes and standards for Mortgage People's use of technology e.g. naming conventions and document storage standards. Writing and documentation of system reports to allow analysis and marketing activities using the data stored in CRM.

Developing internet based financial services applications. Installation, configuration and documentation of CRM products. ICT Consultant for Fonterra. Managing the rationalisation, standardisation and delivery of client applications as part of a worldwide common operating environment transformation project. Production of business case documentation to obtain funding for ongoing project

Key Responsibilities Working towards production of an online household budget management application. Assisting in the web design and development areas, writing application code using Adobe Flex and PHP frameworks. Managing the daily workload of junior systems support analyst responsible for implementing server, data transfer and security solutions to support the production environment for the application being developed. Identification and analysis of business processes for household finance industry sector and interpretation of those processes into requirements for application design.Significant Accomplishments Production of business and system analysis strategies which formed a framework around which the application design and business processes were defined. Production of sales and marketing materials and business plan documentation to support business development.

Key Responsibilities Short-term contract providing consultancy services to Fonterra Co-operative Group. The assignment is to assist Archtreo who were employed by Fonterra Co- operative Group to manage the rollout of client applications to a common operating environment across their global organisation. Assessment of existing applications, approval of ongoing application footprint, testing and management of rollout to new user desktops worldwide. Identification of rationalisation and standardisation opportunities within the context of the transformation program. Production of business case documentation to secure funding for follow-up project streams to reduce client application cost liability to Fonterra group. Significant Accomplishments Production of business case and project definition documentation to allow instigation of projects to save Fonterra group over $3,000,000 in client application licence cost liability.

Line manager for ten third level Microsoft windows server infrastructure engineers located in London & Edinburgh. Responsible for the management of 2,000 production Wintel application servers located throughout the UK. Management and participation in 24*7 on-call support rota. Leading cross skill technical teams to resolve production incidents within SLA. Recruitment of staff, ongoing performance reviews and production of promotion case documentation. Responsible for managing change implementation and procedure governance for team. Sign-off of new server implementations by project teams, ensuring delivery meets with production standards. Managing disaster recovery testing and ensuring technical documentation is maintained.

Key Responsibilities Senior windows and Novell server support technician responsible for support of 150 servers located across UK. Provision of 24*7 production incident support function. Design, implementation and management of NDS tree across five major sites including fourteen Novell NetWare 5 servers. Primary technical lead managing merger between Green Flag Group and Direct Line Insurance IT systems. Support of 150 Windows NT4 & Win2K servers across multiple NT4 domains, serving 6,500 users. Specification, setup and configuration of new HP/Compaq servers. Use of Novell ZenWorks to package and distribute applications to user desktops, and configuration of Zen Policies to control user environment. Management of network infrastructure services ­ DHP, DNS & WINS.Significant Accomplishments NDS Tree Merge ­ Merge of Green Flag & Direct Line NDS tree merge into a single NDS entity Integration of NatWest Insurance Services Windows infrastructure servers into Green Flag support model. Re-IP addressing of all Green Flag and Direct Line infrastructure to meet Royal Bank of Scotland standards prior to corporate merger. Implementation of enterprise fax solution and integration into Lotus notes database management system. Involved in successful instigation of complete call centre infrastructure solution in real disaster recovery scenario following failure of primary telecoms switch and major all centre site enabling company to take incoming calls again within 24 hours at a new location.

Key Responsibilities Principle IT technician providing server and workstation support to 150 staff. Build configuration and maintenance of servers and workstation including NT4, Windows 3.11 and Win95. Setup and configuration of new DHCP service as part of migration from IPX/SPX network to TCP/IP network. Management of domains and user/group management for both NT4 domain and Novell servers. Configuration of Microsoft gateway services to allow cross platform access. Day to day support of Microsoft office and client application software.

Key Responsibilities Provision of day to day workstation and server support. Support for client application including a variety of DOS and Windows based word processing and spreadsheets as well as corporate specific systems. Support of Novell 3.12, Win NT, Win 3.11 and Win 95 operating systems. Manning of helpdesk. Logging and prioritisation of fault calls. Testing of waste management specific application on NT4 workstation in preparation for an NT4 client standardisation rollout.

Key Responsibilities Provision of day to day support to both internal and external clients for Microsoft products, hardware and in-house developed systems. Implementation of a 10baseT physical network solution to replace 10base2 coaxial cabling, including wiring of patch panels and socket outlets. Assembling and configuring workstation and laptop hardware. Administration of Microsoft Mail Post Office and NT 3.51 user domain Training new employees in the use of in-house time management system. Training and support of sales staff in the use of and enhancements to in- house designed software systems. Liaison with developers to conduct acceptance testing of software releases. Production of AutoCAD drawings and use of other CAD software.

Architecture

Activities and Societies: Rock societyStudied Architecture Attempted to form and manage several bands Committee member, Rock Society

Education record

Activities and Societies: Archery, Cricket, Table tennis