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@disciplemedia.com
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Sam Edwards is listed as Senior Customer Success Manager | Results-Driven | Retention Strategy | Churn Forecasting | Onboarding Expert | Key Account Management | Ex Apple Alumni at Disciple Media, a company with 43 employees, based in London, England, United Kingdom. AeroLeads shows a work email signal at disciplemedia.com and a matched LinkedIn profile for Sam Edwards.
Sam Edwards previously worked as Senior Customer Success Manager at Disciple Media and Customer Success Manager at Disciple Media. Sam Edwards studied at Cranbourne Business And Enterprise College.
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Seasoned Senior Customer Success Manager known for delivering exceptional customer experiences and driving long-term value. Currently spearheading the development of a comprehensive retention strategy and implementing a robust churn forecasting process to ensure accurate predictions. Expertly rebuilt the onboarding process and resources, empowering customers to self-serve through engaging video resources. Trusted point person for some of our most significant accounts, providing strategic guidance and fostering strong client relationships. Part of the core group that defines our Ideal Customer Profile (ICP), shaping our market positioning and targeting strategies.Deep experience and passion for leading teams through change and sharpening teams' customer focus.
Listed skills include Customer Service, Os X, Sales, Retail, and 16 others.
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A career timeline built from the work history available for this profile.
Remote
- Leading the development and implementation of a comprehensive retention strategy, resulting in a improvement 15% YTD increase in customer retention rates.- Building the companies first churn forecasting process to accurately predict customer behavior and proactively implement retention measures with an accuracy of 98%- Successfully revitalised the.
London, England, United Kingdom
- Joined the company to address broken processes and enhance the overall customer success function.- Collaborated cross-functionally with product, sales, and support teams to identify areas for improvement and streamline processes.- Led efforts to revamp onboarding procedures, resulting in improved customer satisfaction and reduced time-to-value..
Regent Street
People and Operations manager of Apples Largest Retail space in EMIEA. Responsible for the daily operations and strategy for different areas of the business including B2B, HelpDesk, Operations and Employee engagement.
London, United Kingdom
Basingstoke
During my time with Virgin Media I served primarily as a Sales Associate dealing with consumers. This was a great experience and helped me to learn a lot from the company ethos and business style. This was an especially exciting time as Virgin Media was reimagining their retail venture to improve the customer experience.
Other employees you can reach at disciplemedia.com. View company contacts for 43 employees →
Jakub Jurkiewicz
Colleague at Disciple MediaWrocław, Dolnośląskie, Poland, Poland
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🚀 Tom Koptel
Colleague at Disciple MediaBudapest, Budapest, Hungary, Hungary
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Samantha Hudson
Colleague at Disciple MediaBrighton, England, United Kingdom, United Kingdom
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CM
Chinedu Michael
Colleague at Disciple MediaAwka South, Anambra State, Nigeria, Nigeria
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Hubert Dąbrowski
Colleague at Disciple MediaPoland, Poland
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Haig F.
Colleague at Disciple MediaGreater Glasgow Area, United Kingdom
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JC
Julia Craig
Colleague at Disciple MediaCalgary, Alberta, Canada, Canada
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Rãzvan Secarã
Colleague at Disciple MediaCluj, Romania, Romania
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Quick answers generated from the profile data available on this page.
Sam Edwards works for Disciple Media.
Sam Edwards is listed as Senior Customer Success Manager | Results-Driven | Retention Strategy | Churn Forecasting | Onboarding Expert | Key Account Management | Ex Apple Alumni at Disciple Media.
AeroLeads has found 1 work email signal at @disciplemedia.com for Sam Edwards at Disciple Media.
Sam Edwards is based in London, England, United Kingdom while working with Disciple Media.
Sam Edwards has worked for Disciple Media, Apple, Ibsa, Virgin Media, and Edwards Contracts.
Sam Edwards's colleagues at Disciple Media include Jakub Jurkiewicz, 🚀 Tom Koptel, Samantha Hudson, Chinedu Michael, and Hubert Dąbrowski.
You can use AeroLeads to view verified contact signals for Sam Edwards at Disciple Media, including work email, phone, and LinkedIn data when available.
Sam Edwards studied at Cranbourne Business And Enterprise College.
Sam Edwards is listed with skills including Customer Service, Os X, Sales, Retail, Management, Mac, Ios, and Troubleshooting.
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